IT Systems Support Analyst

You will bring:

Tertiary qualifications in Information Technology or a related discipline.

Relevant experience in a similar IT support or service desk role.

Knowledge of ITIL-based service management practices.

Working knowledge of Windows desktop environments, Apple iOS, Active Directory, Microsoft 365 / Exchange, networking and wireless troubleshooting.

Exposure to retail or multi-site environments, Point of Sale systems and cyber security processes is highly regarded.

Strong troubleshooting, organisation and prioritisation skills, with the ability to respond calmly to unexpected issues.

Excellent communication and customer service skills, including the ability to explain technical issues without jargon.

A proactive, positive and adaptable approach, with the ability to work independently and contribute as part of a collaborative IT team.

Flexibility to participate in rotating shifts and on-call support.

Our values guide how we work every day:

Staff product discounts

Broad exposure across Head Office, stores and a multi-site retail technology environment

Hands-on experience across service desk, infrastructure, security and retail systems

Supportive, collaborative head office team