IT Systems Engineer

It Systems Engineer And It Desktop Engineer

Responsibilities And Duties

• Diagnosing, troubleshooting, and resolving technical problems across hardware, software, and network components to ensure smooth operations.
• Support routine updates, patches, and system checks to maintain optimal performance and security of IT infrastructure.
• Install, set up, and configure software applications, operating systems, and hardware devices to meet the Business needs.
• Provide assistance with hardware-related issues, including setting up new devices, diagnosing faults, and coordinating repairs or replacements.
• Offer technical assistance to end-users and clients, guiding them through technical challenges, and effectively communicating complex concepts to non-technical individuals.
• Implement and monitor security protocols, such as firewalls, antivirus software, and access controls, to safeguard sensitive data and prevent cybersecurity threats.
• Maintain accurate records of technical issues, solutions, and procedures, contributing to a comprehensive knowledge base for efficient problem-solving in the future

Knowledge, Sills and Experience

• Previous experience within a legal partnership or professional services environment is ideal
• Experience of supporting and using Windows 11, Office 365 and Exchange
• Familiarity with help desk software (such as ServiceNow)
• Experience of supporting mobile devices using an MDM solution
• FileSite experience – client-side troubleshooting, how do I’s, and awareness of import and exporting data.
• Experience of supporting legal applications such as iManage, Big-Hand, time recording, Intapp Time and Expert, amongst others
• Experience of Microsoft Azure Active Directory and Intune.
• Experience of PC, laptop, printer, network troubleshooting
• Experience of AVMI / Video Conferencing
• Customer-focussed with excellent communication and inter-personal skills
• Team-oriented with the ability to deal with tasks effectively