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Key skills for this role
The work is split roughly between two outcomes.
First, increasing service desk agent efficiency by building automations, integrations, and AI-assisted workflows that take routine tasks off our agents’ plates so they can focus on the harder problems.
Second, providing self-service automations to internal customers: employee-facing tools that handle common requests (access, provisioning, lifecycle changes, troubleshooting) instantly and safely.
This is a role with wide berth.
You’ll have the latitude to design, build, and implement solutions that materially improve service quality and operational efficiency for the entire company.
WHAT YOU’LL DO
• Design and build automations that take repetitive work off of IT Service Desk, from account provisioning and access requests to common troubleshooting flows, applying AI (LLMs, agents, classification, summarization) where it produces a real efficiency gain.
• Ship self-service tools that let internal customers resolve common IT requests on their own, safely and without waiting on a human agent.
• Build creative custom applications and automations that extend the tools and applications we own.
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No Financial Requests: Anduril will never solicit payment or demand personal financial details (such as banking information, credit card numbers, or social security numbers) at any stage of our hiring process. Our legitimate recruitment is entirely free for candidates.
Please always verify communications:
Direct from Anduril: If you receive an email from one of our recruiters, it will only come from an @anduril.com address.
Via Agency Partner: If contacted by a recruiting agency for an Anduril role, their email will clearly identify their agency. If you suspect any suspicious activity, please verify the agency's authenticity by reaching out to contact@anduril.com.
Exercise Caution with Unsolicited Outreach: If you receive any communication that appears suspicious, contains grammatical errors, or makes unusual requests, do not engage. Always confirm the sender's email domain is @anduril.com before providing any personal information or clicking on links.
What to Do If You Suspect Fraud: Should you encounter any questionable or fraudulent outreach claiming to be from Anduril, please report it immediately to contact@anduril.com. Your proactive caution is invaluable in protecting your personal information and upholding the security and trustworthiness of our recruitment efforts.
To view Anduril's candidate data privacy policy, please visit https://anduril.com/applicant-privacy-notice/.
By submitting your application, you consent to Anduril Industries using a third-party service provider to conduct pre-employment risk, integrity, and due diligence screening and assessing potential risks as part of your application process. This third-party service provider provides risk-intelligence services that may include analysis of sanctions and watchlists, adverse media, public-record information, and other lawful open-source or commercial data sources. This third-party service provider does not act as a consumer reporting agency. Use of this provider helps to ensure compliance with applicable laws and protect technology, intellectual property, and organizational security.
Defense technology company building autonomous systems and AI-powered platforms including drones, counter-UAS solutions, and command-and-control software for U.S. and allied forces.
Visit company websiteJobs and hiring trendsMid · 3+ years experience
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