jazzhr
IT Systems Engineer
Spectra Defense Technologies
Alpharetta, USA
Full-time
Entry
Onsite
Discovered 1 weeks ago
Free
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- Manage help desk requests from initial intake through resolution, providing timely and effective support
- Evaluate and resolve technical issues independently while coordinating with the MSP for lower‑priority tasks or specialized support
- Support Microsoft 365 administration including: User provisioning and license assignments Exchange Online configuration and troubleshooting SharePoint and OneDrive access governance, permissions, and site structure Microsoft Teams configuration, policies, and basic call flow management Microsoft 365 security settings including MFA, conditional access, and device compliance
- User provisioning and license assignments
- Exchange Online configuration and troubleshooting
- SharePoint and OneDrive access governance, permissions, and site structure
- Microsoft Teams configuration, policies, and basic call flow management
- Microsoft 365 security settings including MFA, conditional access, and device compliance
- Troubleshoot and assist with networking components such as switches, wireless systems, VPNs, DNS/DHCP, and routing basics
- Provision, configure, and monitor virtual machines and assist with environment improvements when needed
- Utilize Microsoft Copilot tools to streamline tasks, enhance documentation, support troubleshooting workflows, and improve service desk efficiency
- Maintain accurate and organized documentation for systems, procedures, and support workflows
- Collaborate with internal teams and MSP partners to ensure clear communication, expectations, and follow-through
- Assist with IT projects such as migrations, upgrades, deployments, and broader infrastructure enhancements
- Monitor endpoints, system updates, compliance states, and overall IT health
- Identify recurring issues and make recommendations to improve user experience and system stability
- 2–3 years of hands-on IT support or IT service desk experience
- Ability to independently manage a full support workload with minimal guidance
- Strong working knowledge of Microsoft 365 and Azure AD administration
- Practical experience with networking fundamentals (TCP/IP, DNS, DHCP, routing, switching, Wi-Fi)
- Familiarity with virtualization concepts and VM operations
- Experience interacting with or coordinating work through an MSP or outsourced IT provider
- Strong communication skills and user-focused support approach
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