IT Systems & Cloud Infrastructure Engineer

Work Schedule

Shift Pattern

• Rotational shifts covering 24/7 operations, including on-call responsibilities.The IT Systems & Cloud Infrastructure Engineer is responsible for designing, deploying, administering, and maintaining the organization’s hybrid IT infrastructure across Microsoft Azure, Google Cloud Platform (GCP), and on-premises environments. The role focuses on ensuring the availability, security, scalability, and performance of enterprise systems while supporting business-critical services.The successful candidate will possess strong technical expertise in cloud infrastructure, virtualization, Windows Server administration, Active Directory, Microsoft 365, storage technologies, backup and disaster recovery, and enterprise system operations. The engineer will work closely with infrastructure, networking, security, and application teams to deliver reliable IT services while adhering to operational procedures and service-level agreements (SLAs).Cloud Infrastructure Administration
• Administer Microsoft Azure and Google Cloud Platform resources, including compute instances, virtual machines, managed databases, storage services, networking components, and Platform-as-a-Service (PaaS) offerings.
• Deploy, configure, and maintain cloud infrastructure following organizational standards and best practices.
• Monitor cloud resource utilization and optimize costs, performance, and scalability.
• Support cloud migration initiatives and hybrid cloud deployments.

Systems Administration

• Install, configure, administer, and maintain Windows Server infrastructure.
• Manage Active Directory, Group Policy, DNS, DHCP, and identity services.
• Administer Microsoft Exchange Online and Microsoft 365 services.
• Maintain virtualization platforms and virtual machine environments.
• Deploy new servers and perform operating system upgrades and patch management.
• Maintain server health through proactive monitoring and preventive maintenance.

Storage, Backup & Disaster Recovery

• Administer cloud and on-premises storage platforms.
• Configure and maintain backup solutions and recovery procedures.
• Monitor storage utilization and implement capacity planning.
• Participate in disaster recovery testing, validation exercises, and business continuity planning.

Monitoring & Performance Optimization

• Monitor infrastructure availability, performance, and resource utilization.
• Identify bottlenecks and proactively implement corrective actions.
• Perform capacity planning and recommend infrastructure improvements.
• Generate operational reports covering system health, utilization, security, and performance metrics.

Incident & Operations Support

• Respond promptly to production incidents.
• Troubleshoot infrastructure issues and restore services within SLA targets.
• Participate in shift rotations and scheduled on-call support.
• Follow operational procedures and change management processes.

Security & Compliance

• Implement and maintain security best practices across cloud and on-premises infrastructure.
• Apply operating system and application security patches.
• Work closely with the Information Security team to ensure compliance with organizational security policies.
• Support vulnerability remediation activities.

Documentation

• Maintain accurate documentation covering:
• Infrastructure architecture
• System configurations
• Standard operating procedures
• Disaster recovery documentation
• Operational runbooks
• Asset inventories
• Bachelor’s degree in Information Technology, Computer Science, or a related discipline.
• Minimum 3 years of professional experience in enterprise systems administration.
• Hands-on experience managing Microsoft Azure and Google Cloud Platform environments.
• Strong understanding of:
• Windows Server
• Active Directory

• Microsoft 365 And Exchange Online

• SQL Server
• Virtualization technologies
• Enterprise storage systems
• Backup and disaster recovery
• Experience with hybrid cloud infrastructure.
• Familiarity with enterprise security best practices.

• Microsoft Certified: Azure Administrator Associate

• Microsoft Azure certifications
• Google Cloud Certified – Professional Cloud Architect
• Other Microsoft or Google Cloud certifications
• Strong analytical and troubleshooting skills.
• Excellent problem-solving ability.
• Ability to prioritize incidents in high-pressure environments.
• Excellent communication skills.
• Strong documentation practices.
• Ability to work independently and collaboratively.
• Willingness to participate in rotating shifts and on-call support.
• The successful candidate should demonstrate:Decision Making
• Makes sound technical decisions under pressure.
• Responds quickly to critical incidents.
• Anticipates future infrastructure needs.
• Considers input from stakeholders when making decisions.

Work Ethic

• High integrity.
• Dependable and accountable.
• Strong sense of ownership.
• Consistently reliable.

Results Orientation

• Delivers measurable outcomes.
• Maintains accountability.
• Works effectively through technical challenges.
• Focuses on service availability and customer satisfaction.

Innovation

• Encourages continuous improvement.
• Adopts emerging technologies.
• Supports infrastructure modernization initiatives.

Collaboration

• Builds effective relationships across teams.
• Communicates clearly with technical and non-technical stakeholders.
• Works collaboratively across departments.