IT System Support Administrator

Within this role you will be joining an established shared service centre in Gurgaon, and an IT Services team which supports over 300 end users globally across all our regions.

You will be able to have hybrid working, where the hybrid work pattern will allow for up to 2 days working from home, 3 in the office on monthly rotational shifts.

As the IT Technical Services Support Administrator, you will be to joining a highly experienced team, reporting into the IT Support Team Lead, bringing experience and expertise in IT support and problem solving, managing and owning service requests relating to software, hardware, and project support.

This is both an internal and customer facing role, and you will demonstrate the ability to communicate and deliver effectively across multiple BAU objectives and projects.

Some typical day to day tasks will cover:

Provide exceptional and first-class remote, on site, and telephone technical support across several key workflows, whilst building rapport with internal and external teams and colleagues.

Assist with the creation of policies procedures and processes.

Help in Generating Report of Ticketing and HW/SW Inventory

Hardware / Software procurement and general system & application administration.

Asset Management / License Capacity Management.

End user Desktop / IT support

Setup / Configuration / Profiling of laptops & mobile devices.

Installation / Configuring / Documentation of Software and services.

Co-ordinate with third party vendor for support and escalation.

Zendesk & Service Management Tooling.

Ensuring all support requests are logged in a timely manner.

Working in Shift environment.

Any additional task assigned with respective to IT Operation / Project management.

This role could be a great fit for you if you have previous IT experience in similar shared service environment and have delivered exceptional IT technical support to end users within a helpdesk 1st or 2nd line support role. It is essential to have previously worked within an internationally focused environment.

“To achieve our aim of being among the most successful, sustainable and responsible companies in the world, we aim to build a diverse, motivated, and engaged workforce. Our goal is to create a culture of inclusion where everyone is treated fairly, differences are valued, and everyone has an equal opportunity to succeed.

Our people come from diverse backgrounds, bring different perspectives, ideas and experiences to generate unique solutions focused on present and future sustainability challenges. We welcome all candidates to apply, even those not meeting all criteria.”