indeed
IT Supports Team Leader
Madfu Compny
الرياض, KSA
Full Time
Lead
Onsite
3 weeks ago
IT Service ManagementJira Service ManagementMicrosoft 365Hardware ProcurementGovernance and AuditTeam Leadership
Free
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IT Service ManagementJira Service ManagementMicrosoft 365
About the Role
Madfu Company is looking for an IT Support Team Leader to lead the IT support team, manage IT service management using Jira Service Management, support Microsoft 365 services, oversee hardware procurement, and serve as the IT focal point for governance and audit activities.
Key Skills for This Role
IT Service ManagementJira Service ManagementMicrosoft 365Hardware ProcurementGovernance and AuditTeam Leadership
Responsibilities
- Lead the IT Support team and ensure smooth day to day IT operations
- Act as the first escalation point for support issues
- Manage IT Service Management using Jira Service Management
- Support Microsoft 365 services
- Oversee hardware procurement
- Serve as the IT focal point for governance and audit activities, including Internal, External, and SAMA audit
Requirements
- Experience leading an IT support team
- Experience with Jira Service Management
- Experience supporting Microsoft 365 services
- Experience with hardware procurement
- Experience with governance and audit activities
Full Job Posting
Job Description
- The IT Support Team Leader is responsible for leading the IT Support team and ensuring smooth day to day IT operations.
- The role acts as the first escalation point for support issues, manages IT Service Management using Jira Service Management, supports Microsoft 365 services, oversees hardware procurement, and serves as the IT focal point for governance and audit activities, including Internal, External, and SAMA au
Compensation
- Pay: From SAR 10,000 per month.
Work Location
- Work Location: In person.
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