pinpoint
IT Support Technician
Thorne
Summerville, USA
Full-time
Entry
Onsite
Discovered 1 weeks ago
Free
Job Fit Check
Base Career helps you apply smarter for this job.
?%
Ready to ScanFull Job Posting
Responsibilities
- Technical Support: Troubleshoot and resolve complex technical issues related to hardware, software, and network infrastructure Serve as an initial escalation point for unresolved technical problems in the help desk. Provide advanced support for enterprise-level systems and applications. Support warehouse scanners, label printers, other hardware Collaborate with IT administrators to ensure system reliability and uptime
- Troubleshoot and resolve complex technical issues related to hardware, software, and network infrastructure
- Serve as an initial escalation point for unresolved technical problems in the help desk.
- Provide advanced support for enterprise-level systems and applications.
- Support warehouse scanners, label printers, other hardware
- Collaborate with IT administrators to ensure system reliability and uptime
- Process Improvement Develop and refine help desk procedures to improve efficiency and customer satisfaction. Analyze recurring issues and assist in implementing long-term solutions.
- Develop and refine help desk procedures to improve efficiency and customer satisfaction.
- Analyze recurring issues and assist in implementing long-term solutions.
- Customer Service Ensure high customer satisfaction by managing expectations and providing timely updates. Communicate effectively with non-technical stakeholders to explain complex issues.
- Ensure high customer satisfaction by managing expectations and providing timely updates.
- Communicate effectively with non-technical stakeholders to explain complex issues.
- Effectively communicates to executives and business owners as well as system users.
- Responds quickly to user requests for immediate issues while also being able to drive projects to completion.
- Stays current on technology trends and new software solutions.
- Seeks formal and informal performance assessments, including performance versus expectations and goals, behaviors, and leadership potential.
- Is a brand ambassador for IT, providing the same premium service to the business as Thorne’s products do for its customers.
What You Need
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Thorne
AEO Specialist/Lead (AI / Answer Engine Optimization) - Contract
, USA
MidContract
Discovered 2 days agoView →
Production Material Handler
Summerville, USA
Discovered TodayFull-time
Production Document Specialist I
Summerville, USA
Discovered TodayFull-time
Accounts Receivable Specialist
Summerville, USA
Discovered YesterdayFull-time
Shipping Technician
Summerville, USA
Discovered YesterdayFull-time
Facilities Cleaning Lead
Summerville, USA
Discovered YesterdayFull-time
Senior Financial Analyst – Corporate FP&A
, USA
Discovered 2 days agoFull-time
AEO Specialist/Lead (AI / Answer Engine Optimization) - Contract
, USA
Discovered 2 days agoContract
Quality Assurance Specialist II
Summerville, USA
Discovered 1 weeks agoFull-time