IT Support Technician
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
Role Overview
CTRD Arabia is seeking a proactive and customer-focused IT Support Technician to join its IT team.
The technician will be the first point of contact for staff, troubleshoot basic IT issues, provide timely solutions, and escalate complex problems when necessary.
Key Skills for This Role
Full Job Posting
Role overview
CTRD Arabia is seeking a proactive and customer-focused IT Support Technician to join its IT team.
The technician will be the first point of contact for staff, troubleshoot basic IT issues, provide timely solutions, and escalate complex problems when necessary.
Company overview
CTRD Arabia provides government-grade national security solutions and works with partners to identify and resolve security challenges.
The company emphasizes trusted relationships, accountability, delivery, and collaborative service.
Employment details
- The role is full-time.
- The contract type is fixed term.
Role responsibilities
- Respond to IT support requests through phone, email, or the helpdesk system.
- Resolve first-line hardware, software, and network issues and escalate unresolved problems.
- Set up user accounts and hardware and maintain incident records and technical documentation.
- Assist with maintenance, updates, device enrolment, and configuration through Microsoft Intune and Autopilot.
- Support Microsoft 365 administration across multiple tenants, including Entra ID users, licences, and groups.
- Maintain the eSIM database for mobile-device provisioning, swaps, and lifecycle tracking.
- Provide guided cover for routine second-line tasks and contribute to device refreshes, application rollouts, onboarding, and offboarding.
- Maintain the IT knowledge base with fixes, processes, and known issues.
Essential requirements
- Basic knowledge of Windows and macOS operating systems and familiarity with Microsoft Office 365 and common IT tools.
- Hands-on multi-tenant Microsoft Entra ID administration experience, including lifecycle management, licences, role-based access, guest accounts, and tenant switching.
- Experience supporting multifactor authentication, Conditional Access, password resets, authentication methods, sign-in troubleshooting, account lockouts, and access issues.
- Strong problem-solving and communication skills and the ability to work in a team while handling multiple priorities.
Desirable qualifications
- Previous customer service or IT support experience is preferred but not required.
- CompTIA A+, ITIL Foundation, or similar certification is desirable.
- Basic command-line knowledge and advanced multi-tenant Entra ID administration experience are desirable.
Location
- The role is based in Riyadh, KSA, but the description does not explicitly state whether work is onsite, remote, or hybrid.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career