IT Support Technician

Qualifications:

• 2+ years of experience in an IT Support, Help Desk, or deskside role
• Experience supporting MacOS, SaaS applications, and basic A/V setups
• Strong troubleshooting skills and the ability to solve issues independently
• Comfortable using tools such as Jira, Slack, Zoom, Notion, and FleetDM
• Clear written and verbal communication
• Organized and able to manage multiple tasks at once
• Comfortable working in the office and handling hands-on support needs
• Self-starter who can take initiative and run with tasks
• Interest in automation or improving workflows
• Experience assisting with company events
• Curiosity about new tools and ways to make IT support more efficient
• Must be able to travel internationally, 1 to 2 times per year.
• Salary Range:
• Canada: the pay range for this role is $30.30 to $41.85 per hour.
• This role will also be eligible for equity and benefits. Actual base pay will be determined based on permissible factors such as transferable skills, work experience, market demands, and primary work location. The base pay range provided is subject to change and may be modified in the future.