IT Support Technician II

High School Diploma Required. Bachelor of Science degree in Computer Science or equivalent is preferred.

4-5 years of relevant work experience required in a technology support capacity (troubleshooting computers, setting up hardware and installing software, maintaining and repairing hardware).

Knowledge of information technology engineering methods and technologies for IT infrastructure, web, mobility, and WAN and LAN networking.

Knowledge of researching and analyzing information security technologies and processes to meet complex business needs.

Experience with Microsoft technology stack including Microsoft 365, Office, Windows, Teams, Active Directory, Intune, Entra ID and Azure.

Analytical Reasoning – Ability to apply research methodologies and statistical analysis to solve problems.

Ability to support end users globally using remote support technologies.

Data collection and reporting experience. Ability to synthesize and analyze complex data, information and evidence in order to draw meaningful conclusions.

Winning Together: Collaboration is not optional—it is the engine that drives us.

Curiosity: We question, we explore, we innovate. Every day.

Responsibility: Safety, integrity, and sustainability aren’t boxes to check—they are the foundation of trust.

Customer-Focused : We listen. We adapt. We deliver. Always.

Innovation. Collaboration. Growth. That is the Mastercam way. Explore more at www.mastercam.com , connect on LinkedIn , and join the conversation with #mastercam.

The next big challenge is waiting—are you ready to accept?

It is the policy of the company to provide equal employment opportunities to all employees and employment applicants without regard to race, color, religion, sex, or national origin or any other classification protected by applicable local or state laws.