IT Support Specialist (Saudi national)
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Key skills for this role
About the Role
What if you could do the kind of work the world needs? At WSP, you can access our global scale, contribute to landmark projects and connect with the brightest minds in your field to do the best work of your life. You can embrace your curiosity in a culture that celebrates new ideas and diverse perspectives. You can experience a world of opportunity and the chance to shape a career as unique as you.
Key Skills for This Role
Full Job Posting
Responsibilities
- Technical Support & Service Delivery
- Provide first and second-line IT support for project staff and stakeholders.
- Diagnose and resolve hardware, software, network, and system-related issues.
- Configure, install, maintain, and troubleshoot desktops, laptops, printers, scanners, mobile devices, and peripheral equipment.
- Support Microsoft Windows operating systems and Microsoft 365 applications, including Outlook, Teams, SharePoint, Excel, PowerPoint, and Word.
- Manage user accounts, password resets, permissions, and access rights.
- Provide onboarding and offboarding support for project personnel.
- Maintain high levels of customer service while ensuring timely resolution of IT issues.
- Record, monitor, and close support tickets in accordance with service delivery standards.
- Network & Infrastructure Support
- Support LAN, WAN, Wi-Fi, VPN, and internet connectivity services.
- Assist with monitoring and maintaining network infrastructure and communications systems.
- Coordinate with corporate IT teams and third-party vendors for issue escalation and resolution.
- Support server rooms, network equipment, and site communications infrastructure where required.
- Conduct routine system checks and preventative maintenance activities.
- Project Technology Support
- Support project-specific applications, document management systems, and collaboration platforms.
- Ensure meeting rooms, video conferencing facilities, and presentation systems are fully operational.
- Provide support to both office-based and field-based personnel across project locations.
- Assist with data transfers, file management, and information access requirements.
- Cybersecurity & Compliance
- Ensure all IT activities comply with WSP cybersecurity standards and policies.
- Support implementation of security patches, updates, antivirus solutions, and endpoint protection systems.
- Assist with monitoring and reporting security incidents.
- Promote cybersecurity awareness and best practices among project personnel.
- Support compliance audits and IT governance requirements.
- Asset Management
- Maintain accurate IT asset registers and inventory records.
- Track hardware, software licenses, and technology equipment allocation.
- Coordinate procurement, replacement, repair, and disposal of IT assets.
- Ensure all project equipment is properly documented and maintained throughout its lifecycle.
- Stakeholder Coordination
- Work closely with project teams, management, vendors, and corporate IT departments.
- Support project mobilization requirements, including office setup and technology deployment.
- Provide regular updates on IT performance, issues, and improvement opportunities.
- Contribute to continuous improvement initiatives aimed at enhancing IT service delivery.
- Technical Support & Service Delivery - Provide first and second-line IT support for project staff and stakeholders. - Diagnose and resolve hardware, software, network, and system-related issues. - Configure, install, maintain, and troubleshoot desktops, laptops, printers, scanners, mobile devices, and peripheral equipment. - Support Microsoft Windows operating systems and Microsoft 365 applications, including Outlook, Teams, SharePoint, Excel, PowerPoint, and Word. - Manage user accounts, password resets, permissions, and access rights. - Provide onboarding and offboarding support for project personnel. - Maintain high levels of customer service while ensuring timely resolution of IT issues. - Record, monitor, and close support tickets in accordance with service delivery standards. Network & Infrastructure Support - Support LAN, WAN, Wi-Fi, VPN, and internet connectivity services. - Assist with monitoring and maintaining network infrastructure and communications systems. - Coordinate with corporate IT teams and third-party vendors for issue escalation and resolution. - Support server rooms, network equipment, and site communications infrastructure where required. - Conduct routine system checks and preventative maintenance activities. Project Technology Support - Support project-specific applications, document management systems, and collaboration platforms. - Ensure meeting rooms, video conferencing facilities, and presentation systems are fully operational. - Provide support to both office-based and field-based personnel across project locations. - Assist with data transfers, file management, and information access requirements. Cybersecurity & Compliance - Ensure all IT activities comply with WSP cybersecurity standards and policies. - Support implementation of security patches, updates, antivirus solutions, and endpoint protection systems. - Assist with monitoring and reporting security incidents. - Promote cybersecurity awareness and best practices among project personnel. - Support compliance audits and IT governance requirements. Asset Management
Qualifications
- Bachelor's Degree in Information Technology, Computer Science, Information Systems, or a related discipline.
- Relevant professional certifications such as Microsoft Certifications, CompTIA A+, Network+, ITIL, Cisco CCNA, or equivalent are preferred.
- Minimum 5 years of experience in IT support, service desk, desktop support, or infrastructure support roles.
- Previous experience supporting engineering consultancies, infrastructure projects, construction projects, or large corporate environments is preferred.
- Experience working in multi-user environments and supporting both office and site-based personnel.
- Familiarity with project delivery environments and construction sites would be advantageous.
- Strong knowledge of Microsoft Windows operating systems and Microsoft 365.
- Experience with Active Directory, Azure Active Directory, Exchange Online, and SharePoint.
- Understanding of networking principles including TCP/IP, DNS, DHCP, VPNs, routers, switches, and wireless technologies.
- Experience supporting printers, scanners, mobile devices, audiovisual, and video conferencing systems.
- Familiarity with IT service management tools and ticketing systems.
- Understanding of information security practices and cybersecurity principles.
- Knowledge of data backup and recovery procedures.
- Imagine a better future for you and a better future for us all.
- Join our close-knit community of talented individuals who share your passion for making a positive impact. Our global team includes more than 69,000 employees, working together to make a difference in communities both close to home and around the world.
- With us, you can. Apply today.
- Bachelor's Degree in Information Technology, Computer Science, Information Systems, or a related discipline. Relevant professional certifications such as Microsoft Certifications, CompTIA A+, Network+, ITIL, Cisco CCNA, or equivalent are preferred. Minimum 5 years of experience in IT support, service desk, desktop support, or infrastructure support roles. Previous experience supporting engineering consultancies, infrastructure projects, construction projects, or large corporate environments is preferred. Experience working in multi-user environments and supporting both office and site-based personnel. Familiarity with project delivery environments and construction sites would be advantageous. Strong knowledge of Microsoft Windows operating systems and Microsoft 365. Experience with Active Directory, Azure Active Directory, Exchange Online, and SharePoint. Understanding of networking principles including TCP/IP, DNS, DHCP, VPNs, routers, switches, and wireless technologies. Experience supporting printers, scanners, mobile devices, audiovisual, and video conferencing systems. Familiarity with IT service management tools and ticketing systems. Understanding of information security practices and cybersecurity principles. Knowledge of data backup and recovery procedures. Imagine a better
About WSP
WSP is a global professional services firm headquartered in Montréal, providing engineering, advisory, and science-based expertise. It serves clients across transportation and infrastructure, property and buildings, earth and environment, energy, water, and other sectors.
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