IT Support Specialist

Device Lifecycle Management: Own end-to-end Mac device management using Kandji. You will be responsible for provisioning, enrollment, configuration, patch management, and secure decommissioning to ensure every device meets security baselines from day one.

Employee Lifecycle: Design and manage onboarding and offboarding workflows, including automated provisioning and deprovisioning of access through Okta so no access lingers when employees transition.

Identity & Access Management: Administer Okta SSO, MFA, and lifecycle policies, partnering with HR and Security to enforce least-privilege access controls across SaaS applications and internal systems.

IT & Network Security: Manage and maintain Palo Alto Networks firewalls and security policies, monitoring for threats, tuning rules, and upholding network segmentation standards.

Compliance & Security: Support SOC 2 or similar audits by maintaining accurate asset inventories, access logs, and evidence of policy enforcement — identifying gaps and driving remediation.

AV Support: Manage and maintain conference room audio/visual systems, ensuring reliable video conferencing and collaboration tooling across office environments. Troubleshoot issues quickly and own the relationship with AV vendors and hardware.

Tooling & Automation: Continuously improve IT workflows through scripting and automation, reducing manual toil and increasing reliability across device and identity management pipelines.

3–5+ years of IT operations experience in a Mac-first environment

Hands-on expertise with Atlassian, Kandji, Okta, and Palo Alto Networks

Strong understanding of employee lifecycle processes and their security implications

Experience supporting compliance frameworks (SOC 2, ISO 27001, or similar)

Comfortable writing shell scripts or Python to automate repetitive tasks

Startup or high-growth experience a plus — you're used to building, not just maintaining

You take ownership, communicate proactively, and treat internal employees as customers

Finix is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other protected class.

Role: IT Operations Specialist Level: IC3 Location: San Francisco, CA Base Salary Range: $110,000 - $140,000 OTE + Equity + Benefits

Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries at our headquarters in San Francisco, California. Individual pay is determined by work location, job related skills, experience, and relevant education or training.