linkedin
IT Support Specialist (Remote, Entry-Level)
Girls Like Racing
Abu Dhabi, UAE
Full Time
Entry
3 weeks ago
Technical SupportWindowsmacOSMicrosoft 365Remote Support ToolsNetworking
Free
Job Fit Check
Base Career helps you apply smarter for this job.
?%
Ready to ScanKey skills for this role
Technical SupportWindowsmacOS
About the Role
Girls Like Racing is hiring an entry-level IT Support Specialist for a full-time remote position. The role involves providing remote technical assistance, diagnosing hardware/software issues, and supporting user onboarding.
Key Skills for This Role
Technical SupportWindowsmacOSMicrosoft 365Remote Support ToolsNetworking
Responsibilities
- Respond to technical support requests via phone, email, chat, and ticketing systems
- Diagnose and resolve hardware, software, and connectivity issues
- Assist with system setup and user onboarding
- Manage user accounts, install and update software, configure devices, and support remote access solutions
- Maintain accurate documentation of issues and resolutions
- Monitor support queues and escalate complex problems to senior IT team members
Requirements
- Basic understanding of computer hardware, operating systems, and common productivity applications
- Familiarity with Windows, macOS, Microsoft 365, remote support tools, and basic networking concepts is an advantage
- Strong communication skills, problem solving abilities, and a commitment to delivering excellent customer service
- Previous experience in IT support, customer service, technical assistance, or related fields is beneficial but not required
Full Job Posting
Role Overview
- We are hiring an IT Support Specialist (Remote, Entry Level) for a full time remote position.
- We are looking for a proactive and customer focused individual to join our IT support team.
- This entry level role is ideal for candidates who are passionate about technology and enjoy helping others solve technical challenges.
- You will provide remote technical assistance to employees and users, helping to ensure efficient and reliable IT operations across the organization.
Key Responsibilities
- Responding to technical support requests via phone, email, chat, and ticketing systems
- Diagnosing and resolving hardware, software, and connectivity issues
- Assisting with system setup and user onboarding
- Helping manage user accounts, install and update software, configure devices, and support remote access solutions
- Maintaining accurate documentation of issues and resolutions
- Monitoring support queues and escalating complex problems to senior IT team members when necessary
Ideal Candidate
- Basic understanding of computer hardware, operating systems, and common productivity applications
- Familiarity with Windows, macOS, Microsoft 365, remote support tools, and basic networking concepts is an advantage
- Strong communication skills, problem solving abilities, and a commitment to delivering excellent customer service are essential
- Previous experience in IT support, customer service, technical assistance, or related fields is beneficial but not required
What We Offer
- Flexible remote working environment
- Comprehensive training
- Opportunities for professional growth within the IT industry
- Hands on experience with a wide range of technologies
- Competitive salary
- Ongoing learning opportunities
- Career advancement programs
- Employee benefits
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career