IT Support Specialist
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Key skills for this role
About the Role
OpenAI seeks an IT Support Specialist to serve as the first point of contact for hardware, software, and network troubleshooting. Responsibilities include resolving support requests, managing vendors, and improving IT processes.
Key Skills for This Role
Responsibilities
- Serve as primary point of contact for troubleshooting hardware, software, and network issues
- Improve support systems and processes by collaborating with cross functional teams
- Collaborate with Security, Facilities, People Ops, etc. for seamless employee experiences
- Manage vendors for procurement, repairs, and maintenance
- Manage hardware and software inventories to maintain secure, up to date systems
Requirements
- Strong technical expertise in macOS (working knowledge of Windows a plus)
- Experience with identity and device management (e.g., Azure AD, Jamf, Intune)
- Experience with enterprise collaboration tools like Google Workspace, Office 365, Slack, Atlassian
- Excellent written and verbal communication skills
- Customer first mindset
- Proactive approach to problem solving and continuous improvement
- Experience orchestrating high production all hands events (AV management) preferred
- Scripting or low code automation skills a bonus
Full Job Posting
About the Team and Role
- The IT Services and Support team provides seamless, efficient, and reliable IT solutions.
- As an IT Support Specialist, you will be the first point of contact for troubleshooting hardware, software, and network issues.
In This Role, You Will
- Improve support systems and processes: collaborate with cross functional teams to identify opportunities for improvement.
- Collaborate across OpenAI: work closely with Security, Facilities, People Ops, etc.
- Act as frontline IT support: serve as primary point of contact for troubleshooting.
- Manage vendors and equipment: coordinate with vendors for procurement, repairs, and maintenance.
You Might Thrive In This Role If You
- Have strong technical expertise in macOS (working knowledge of Windows a plus), identity and device management (Azure AD, Jamf, Intune), and enterprise collaboration tools (Google Workspace, Office 365, Slack, Atlassian).
- Demonstrate excellent written and verbal communication skills.
- Excel at troubleshooting and problem solving within Mac and macOS environments.
- Have experience orchestrating high production all hands events, managing AV and technical aspects.
- Are highly driven and motivated with a proactive approach.
- Exhibit precision and attention to detail.
- Possess a customer first mindset.
- Are proactive in process improvement and vendor management; scripting or low code automation a bonus.
Location and Schedule
- This role is based in Bellevue, San Francisco, or New York City office.
- Requires 5 days in office per week.
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