IT Support Specialist

The IT Support Specialist is responsible for providing technical support and assistance to end-users, ensuring the smooth operation of IT systems and services.

This includes troubleshooting hardware and software issues, providing training and guidance, and maintaining documentation.

• Provide technical support to end-users via phone, email, and in-person.
• Troubleshoot hardware and software issues and resolve them in a timely manner.
• Install, configure, and maintain computer systems and applications.
• Maintain documentation for IT systems and procedures.
• Provide ongoing support in a part time role.
• Assist with technical support when required.
• Other duties may be assigned, directed, or requested.

• High school diploma or general educational development (GED) diploma or certificate is required.
• Minimum one (1) year of experience in technical support or a related field is required.
• Displays collaboration, analytical, and organizational skills.
• Ability to read, interpret, and prepare documents such as instructions and procedure manuals.
• Must be able to work individually, both in-person and remotely, with non-technical personnel to implement and troubleshoot day-to-day support issues.
• Strong to advanced experience in Microsoft Excel, Word, PowerPoint, and Outlook is required.
• Must have excellent communication skills, both written and verbal.
• Ability to speak with all levels of the organization and outside partners.
• Ability to communicate complicated information to others.
• Ability to read and interpret, and also to prepare documents such as instructions and procedure manuals.
• Must be proficient in basic mathematics: addition, subtraction, multiplication, and division.
• Ability to do algebra, calculate figures and amounts and apply concepts such as fractions, percentages, ratios, and proportions to practical situations.