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IT Support Specialist
Oetiker
Navi Mumbai, IND
Full-time
Entry · 2+ years experience
Onsite
INR 1150000-1150000 yearly / year
Discovered 2 weeks ago
WindowsMac OSOffice365
Free
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WindowsMac OSOffice365
Key Skills for This Role
WindowsMac OSOffice365
Full Job Posting
Key Responsibilities
- Provide technical support onsite to employees locally and across different regions and time zones.
- Troubleshoot and resolve hardware, software, and network-related technical issues.
- Document and track all support requests and resolutions in the ticketing system.
- Collaborate with other IT support team members to resolve complex technical issues.
- Provide end-user training and guidance on various software and hardware systems.
- Stay up-to-date with the latest technology trends and advancements.
- Maintain an inventory of all hardware and software assets.
- Perform regular maintenance and updates on hardware and software systems.
- Assist with the setup and configuration of new hardware and software systems.
- Bachelor’s degree in Computer Science or related field.
- 2-3 years of experience in IT support and helpdesk operations
- Strong knowledge of Windows and Mac OS, Office365, Active Directory, Azure and other IT systems.
- Experience in troubleshooting hardware, software, and network-related issues.
- Strong communication and interpersonal skills.
- Ability to work independently and in a team environment.
- Ability to work with people from diverse cultures and backgrounds.
- Proficiency in written and spoken English is required, and fluency in other languages is a plus.
About Oetiker
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