IT Support Specialist (Level 1)

Operational Support

What We’re Looking For:

Skills and Traits That Will Make You Stand Out:

• Certifications such as CompTIA A+, Microsoft 365 Certified: Modern Desktop Administrator, or Azure Fundamentals (AZ-900).
• Experience supporting Genesys Cloud, RingCentral, or similar telephony platforms.
• Familiarity with Google Workspace Admin Console and cross-domain SSO integration.
• Self-motivated with a strong desire to learn and grow.
• Customer-oriented with excellent problem-solving skills.
• Ability to handle multiple tasks and prioritize effectively.
• A friendly and professional attitude, both in person and over the phone.

Physical Requirements:

• Ability to lift and carry materials up to 25 pounds.
• Mobility to move between work areas and perform office tasks.

Performance Indicators:

Why Work With Us?

Job Details

Application Process

• Qualified applicants may be invited to complete a brief AI-facilitated interview designed to help us learn more about your experience and qualifications. After the AI interview, a member of our recruiting team will personally review your responses and follow up with next steps if you're selected to move forward. This AI tool is used solely to support our recruiters in the initial screening process -- all final hiring decisions are made by our talent acquisition team.
• We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. is an Equal Opportunity Employer. We value diversity and encourage all qualified individuals to apply.