IT Support Specialist

Provide frontline technical support for hardware, software, and network-related issues

Troubleshoot and resolve computer, system, and application problems

Respond promptly to support requests and technical incidents

Escalate complex issues when necessary while ensuring proper follow-up

Install, configure, and maintain computer hardware and software

Set up workstations, devices, and user accounts

Repair or coordinate replacement of malfunctioning equipment

Ensure systems remain operational and optimized for performance

Install, update, and maintain antivirus and endpoint security solutions

Support user access management and security best practices

Assist with routine system monitoring and maintenance activities

Help maintain compliance with company technology and security standards

Test and evaluate new hardware, software, and technology solutions

Provide training and guidance to end users on technology-related topics

Document issues, resolutions, and support activities accurately

Deliver professional and courteous support to employees across all departments

Join the nation's largest taxi transportation network

Support innovative transportation technology that impacts communities nationwide

Work in a collaborative, growth-oriented environment

Develop your technical skills and career with a growing organization

Be part of a company dedicated to improving mobility through technology and service

If you're passionate about technology, enjoy helping others, and thrive in a problem-solving environment, we encourage you to apply for the IT Support Specialist position and help keep zTrip connected, secure, and operating at its best.