IT Support Specialist - India based
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Key skills for this role
About the Role
Log, monitor, and resolve incidents and service requests using ITSM tools such as Jira and ManageEngine. Support ITIL processes within service desk operations. Manage backups, restoration tests, and disaster recovery support using Acronis and cloud solutions.
Key Skills for This Role
Full Job Posting
Overview
- Log, monitor, and resolve incidents and service requests using ITSM tools such as Jira and ManageEngine.
- Support ITIL processes within service desk operations.
- Manage backups, restoration tests, and disaster recovery support using Acronis and cloud solutions.
- Administer user accounts, permissions, onboarding/offboarding, and access controls through Active Directory/Azure AD.
- Provide support for LAN, WAN, VPN, and Wi-Fi connectivity.
- Support Microsoft 365 applications, email setup, and troubleshooting.
Key Qualifications
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- 5–7 years of hands-on experience in IT support.
- ITIL Foundation certification is preferred.
- Certifications in Microsoft Intune, SCCM, Microsoft 365, or Acronis are an advantage.
- Experience in ITSM, endpoint management, backup operations, and end-user support.
- Pay: AED2,000.00 - AED4,000.00 per month
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