IT Support Specialist / Helpdesk Technician
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Key skills for this role
About the Role
An IT Support Specialist / Helpdesk Technician is responsible for providing technical assistance to users, ensuring that computer systems, software, and networks run smoothly within an organization.
Key Skills for This Role
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Overview
An **IT Support Specialist / Helpdesk Technician** is responsible for providing technical assistance to users, ensuring that computer systems, software, and networks run smoothly within an organization.
Overview
This role is typically the first point of contact for employees or customers experiencing technical issues.
They diagnose problems, offer solutions, and escalate more complex issues when needed.
Key Responsibilities
- Respond to support requests via phone, email, or ticketing systems
- Diagnose and troubleshoot hardware, software, and network issues
- Install, configure, and maintain computers, printers, and other IT equipment
- Set up user accounts, passwords, and access permissions
- Provide guidance to users on basic technical issues and best practices
- Document issues, solutions, and procedures in a helpdesk system
- Escalate complex problems to senior IT staff or system administrators
- Perform routine system checks, updates, and maintenance
Required Skills
- Strong problem-solving and troubleshooting abilities
- Basic knowledge of operating systems (Windows, macOS, Linux)
- Familiarity with networking concepts (IP, DNS, Wi-Fi, VPN)
- Good communication and customer service skills
- Ability to work under pressure and manage multiple requests
- Pay: QAR68,000.00 - QAR92,000.00 per year
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