indeed
IT Support Specialist / Help Desk Technician
SolutionsLoft
Doha, QAT
Full Time
Mid
Onsite
1 months ago
WindowsmacOSMicrosoft 365Active DirectoryTCP/IPDNS
Free
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WindowsmacOSMicrosoft 365
About the Role
SolutionsLoft is hiring an IT Support Specialist / Help Desk Technician to serve as first point of contact for technical assistance. Responsibilities include diagnosing hardware/software issues, system maintenance, and network troubleshooting.
Key Skills for This Role
WindowsmacOSMicrosoft 365Active DirectoryTCP/IPDNS
Responsibilities
- Serve as the first point of contact for employees seeking technical assistance (in person, email, chat, or ticketing system)
- Diagnose and resolve hardware, software, and network issues for desktops, laptops, printers, mobile devices, and peripherals
- Install, configure, and update operating systems and business applications
- Set up new user accounts, permissions, and passwords following IT security policies
- Perform routine system updates, patches, and backups
- Maintain IT asset inventory (hardware, software licenses, accessories)
- Troubleshoot basic network connectivity (Wi Fi, VPN, LAN) and escalate complex issues
- Assist in enforcing security protocols (antivirus, endpoint protection, access controls)
- Create and update user guides, FAQs, and knowledge base articles
- Provide basic onboarding training for new hires on IT tools and best practices
- Escalate unresolved issues to Tier 2/3 teams or vendors
- Work with IT team to improve support processes and system reliability
Requirements
- 1–3 years in IT support, help desk, or similar role
- Knowledge of Windows/macOS, Microsoft 365, Active Directory, basic networking (TCP/IP, DNS, DHCP), ticketing systems
- Strong problem solving, communication, and customer service skills
- Associate degree in IT, Computer Science, or equivalent experience
- Certifications (CompTIA A+, Network+, Microsoft Fundamentals) a plus
Full Job Posting
Job Title
- IT Support Specialist / Help Desk Technician
Key Responsibilities
- User Support: Serve as the first point of contact for employees seeking technical assistance (in person, email, chat, or ticketing system)
- Diagnose and resolve hardware, software, and network issues for desktops, laptops, printers, mobile devices, and peripherals
- Install, configure, and update operating systems and business applications
- System Maintenance: Set up new user accounts, permissions, and passwords following IT security policies
- Perform routine system updates, patches, and backups
- Maintain IT asset inventory (hardware, software licenses, accessories)
- Network & Security: Troubleshoot basic network connectivity (Wi Fi, VPN, LAN) and escalate complex issues
- Assist in enforcing security protocols (antivirus, endpoint protection, access controls)
- Documentation & Training: Create and update user guides, FAQs, and knowledge base articles
- Provide basic onboarding training for new hires on IT tools and best practices
- Collaboration: Escalate unresolved issues to Tier 2/3 teams or vendors
- Work with IT team to improve support processes and system reliability
Required Skills & Qualifications
- Experience: 1–3 years in IT support, help desk, or similar role
- Technical: Windows/macOS, Microsoft 365, Active Directory, basic networking (TCP/IP, DNS, DHCP), ticketing systems (e.g., Jira, Zendesk, ServiceNow)
- Soft Skills: Strong problem solving, communication, and customer service; patient and clear with non technical users
- Education: Associate degree in IT, Computer Science, or equivalent experience; certifications (CompTIA A+, Network+, Microsoft Fundamentals) a plus
Preferred (Nice to Have)
- Experience with remote support tools (TeamViewer, AnyDesk, RDP)
- Basic knowledge of Google Workspace or collaboration platforms (Slack, Teams)
- Familiarity with Linux or scripting (PowerShell, Bash)
- ITIL framework awareness
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