{bc}
Apply
betterteam

IT Support Specialist

Commonpoint
Forest Hills, USA
Full-time
Mid
Onsite
USD 45000-55000 yearly / year
Discovered Today
FreshServiceGoogle WorkspaceWindows
Free

Job Fit Check

Base Career helps you apply smarter for this job.

?%
Ready to Scan

Key skills for this role

FreshServiceGoogle WorkspaceWindows
Smart Apply

Full Job Posting

  • Responsibilities Include: Level 1 and 2 Helpdesk Support.
  • Troubleshoot, repair, and configure Laptops, Desktops, and core computer network components.
  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Respond to incoming technical support tickets from our clients using FreshService.
  • Work with the team to ensure tickets assigned are responded to in a timely manner.
  • Troubleshoot, resolve, and escalate tickets.
  • Document troubleshooting steps and help come up with improvement processes.
  • Participate in the agency's performance management process by establishing annual goals, completing mid-year and end-of-year evaluations, and engaging in ongoing performance discussions with supervisors.
  • Complete documentation, data entry, and required reports accurately and on time in accordance with agency standards, funder requirements, and established deadlines, including updates to agency systems, dashboards, and tracking tools.
  • Complete required annual professional development activities to maintain and strengthen clinical knowledge, professional skills, and overall job performance.
  • Use program and service data to improve performance by participating in data review and discussion during supervision, department meetings, reporting activities, and other quality improvement efforts, including surveys and feedback activities, as applicable.
  • Associates (with education plan) or Bachelors degree preferred.
  • Experience with help desk support.
  • Experience with client server setup and troubleshooting.
  • Experience troubleshooting and maintaining a LAN to include wireless.
  • Strong knowledge of installation, configuration, and administration of Windows desktops and servers in a network environment required.
  • Knowledge of MS Office applications / Google Workspace Apps.
  • Previous experience in a Commonpoint role is a plus.
  • Bilingual skills are welcomed.
  • IT degree a plus. A+ / Network + / Google IT Support Professional Certification a plus.
  • Organized and detail-oriented with strong multitasking abilities.
  • Excellent customer service and communication skills.
  • Proficiency with databases and google software.
  • Ability to work collaboratively in team settings.
  • Requires traveling (75%) Must be willing to travel between multiple agency sites and within the NY Metro area. Occasional weekend and evening hours will be necessary.
  • Physical Requirements: Ability to stoop, kneel, crouch, or crawl; ability to lift at least 25 pounds.
  • Tiered health, dental, and vision insurance options.
  • Pension plan and 403(b) retirement savings opportunities.
  • Generous paid time off and family-supportive policies.
  • Professional development and education support to foster career growth.
  • Recognition and appreciation programs for exemplary performance.
  • Employee discounts on programs and services.
  • Access to free amenities, including private seasonal pool clubs and fitness facilities at select locations.
  • Long-service severance upon retirement.

Apply for this job in 1 click

Skip the repetitive application forms

Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.

Sarah M.James T.Maya R.

Trusted by over 500,000 job seekers on Base Career

Start Free Today

More from this employer

More jobs at Commonpoint

Program Director - Older Adult Center

Forest Hills, USA

Discovered TodayFull-time

Assistant Vice President, Health & Wellness

New York City, USA

Discovered TodayFull-time

Program Aide - MS 214

New York City, USA

Discovered TodayPart-time

Outreach Coordinator

Bayside, USA

Discovered TodayFull-time

Program Director - NNORC WOW

Little Neck, USA

Discovered 5 days agoFull-time

Group Leader - Bell Academy

Bayside, USA

Discovered 1 weeks agoPart-time

Dishwasher/Kitchen Prep

Jamaica, USA

Discovered 1 weeks agoPart-time

Support Staff, Infant/Toddler Center

Little Neck, USA

Discovered 1 weeks agoPart-time