taleo
IT Support Specialist
Cognizant
USA
Full-time
Mid · 4+ years experience
Hybrid
Discovered Today
Microsoft TeamsServiceNowWindowsmacOSiOSAndroid
Free
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Role Overview
As an IT Support Specialist , you will make an impact by providing high-quality technical support to end users across software, hardware, and productivity platforms. You will be a valued member of the IT Support team and collaborate with employees, technical teams, and key stakeholders to deliver efficient and effective technology solutions.
Key Skills for This Role
Microsoft TeamsServiceNowWindowsmacOSiOSAndroid
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About the role
As an IT Support Specialist , you will make an impact by providing high-quality technical support to end users across software, hardware, and productivity platforms. You will be a valued member of the IT Support team and collaborate with employees, technical teams, and key stakeholders to deliver efficient and effective technology solutions.
In this role, you will:
Provide end-user technical support through Microsoft Teams, phone, email, and service portals.
Resolve incidents, service requests, and technical queries using ServiceNow and other support tools.
Troubleshoot and support Windows, macOS, iOS, Android, and related hardware devices.
Support Microsoft 365 applications, including Teams and other productivity tools.
Install, configure, maintain, and repair end-user hardware and workplace technology equipment.
Deliver excellent customer service while ensuring timely issue resolution and user satisfaction.
Document solutions, procedures, and support activities in accordance with established processes.
Work model
We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring 2 days per week in the office and 3 days working remotely .
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