IT Support Specialist

Position Overview

Key Responsibilities

• Provide first and second-level technical support for desktops, laptops, printers, and mobile devices
• Install, configure, and maintain hardware and software systems
• Troubleshoot and resolve network connectivity issues (LAN/WAN, Wi-Fi, VPN)
• Manage user accounts, permissions, and access rights (Active Directory or equivalent)
• Respond to IT support requests via ticketing systems in a timely manner
• Perform routine system maintenance, updates, and backups
• Support Microsoft 365 / email systems and collaboration tools
• Assist in IT asset management and inventory tracking
• Ensure cybersecurity best practices are followed
• Escalate complex issues to senior IT staff or vendors when necessary

Requirements

• Bachelor’s degree or diploma in Information Technology, Computer Science, or related field
• 1–3 years of experience in IT support or helpdesk role
• Strong knowledge of Windows OS, Microsoft Office Suite, and basic networking
• Familiarity with hardware troubleshooting and repair
• Understanding of IT security principles and best practices
• Excellent problem-solving and communication skills
• Ability to work independently and in a team environment
• Certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus

Preferred Skills

• Experience with ticketing systems (e.g., ServiceNow, Jira Service Desk)
• Knowledge of cloud platforms (Microsoft 365, Azure basics)
• Basic scripting or automation skills
• Experience in corporate or multi-branch IT environments

What We Offer

• Competitive salary package
• Professional growth and training opportunities
• Dynamic and supportive work environment
• Exposure to enterprise IT systems and technologies
• Pay: Up to QAR650,000.00 per year