IT Support Services

The IT Services Support delivers IT support with a focus on high responsiveness and exceptional customer service.

This cross-functional position is responsible for maintaining local desktop and hardware operations, managing service desk throughput, and acting as a key resource for SharePoint site administration and user solutions.

include:

• Support SharePoint site creation, updates, access management, and basic troubleshooting
• Meet with customers to gather requirements and deliver out of the box SharePoint solutions
• Assist with SharePoint migrations, upgrades, documentation, and user training
• Monitor IT support channels (phone, email, Helpdesk) and submit/track tickets
• Perform basic system administration including account management, software configuration, and data process maintenance
• Review and communicate IT outage notices and maintain situational awareness of IT operations
• Research and resolve IT user questions or escalate when needed
• Complete desktop/laptop/tablet/printer setup and troubleshooting
• Install and update software and assist with ad hoc IT projects
• Support video conferencing setups, loaner equipment, software license coordination, and VIP support
• Provide remote support for off site users
• Log, document, and resolve issues professionally and efficiently
• Participate in team projects and complete other assigned duties

• Strong technical aptitude with the ability to learn new systems quickly
• Clear, professional verbal and written communication skills
• Excellent customer service and interpersonal skills
• Strong organizational skills and attention to detail
• Ability to work independently and as part of a team