workable
IT support Officer
Waad Education
Jeddah, KSA
Full-time
Onsite
Discovered 2 weeks ago
IT supportHardware and software troubleshootingWindowsMicrosoft 365Computer and printer installationBasic networking
Free
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IT supportHardware and software troubleshootingWindows
Role Overview
Waad Education is hiring an IT Support Officer for Waad Academy in Jeddah.
The role provides technical support for school systems, users, classroom technology, and IT equipment.
The position is full-time and onsite.
Key Skills for This Role
IT supportHardware and software troubleshootingWindowsMicrosoft 365Computer and printer installationBasic networking
Full Job Posting
Role Overview
Waad Education is hiring an IT Support Officer for Waad Academy in Jeddah.
The role provides technical support for school systems, users, classroom technology, and IT equipment.
The position is full-time and onsite.
Responsibilities
- Provide daily technical support and troubleshoot hardware and software issues.
- Install, configure, and maintain computers, printers, projectors, and smart boards.
- Support school networks, email, Microsoft 365, and educational systems.
- Maintain IT equipment, software, and asset records.
- Assist with classroom technology, examinations, and school events.
- Ensure basic cybersecurity, data protection, and regular system updates.
- Manage support requests and incidents and coordinate with external IT vendors.
Requirements
- Bachelor’s degree in IT, computer science, or a related field.
- 1–3 years of IT support experience; school experience is preferred.
- Good knowledge of Windows, Microsoft 365, hardware, and basic networking.
- Strong troubleshooting, communication, and customer-service skills.
- Ability to work under pressure and support users professionally.
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