IT SUPPORT OFFICER
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Key skills for this role
Role Overview
JOB RESPONSIBILITIES & TASKS Duties include but are not limited to
• Provide support to business units for services that are set in Service Level Agreements (SLA).
• Format and prepare laptops and desktops.
• Repair printers scanners and photocopiers before allocating to a third party.
• Install and configure all kinds of software for current & new users
• Communicate with network Laptop/desktop and computer accessories suppliers in order to resolve cases of this nature when needed.
• Ensure the first line of network and telecom and infrastructure support (cabling, points, testing).
• Handle IT-related projects given by the support manager and handle sites.
• Update knowledge base once a case/problem is resolved in order to help in faster response and resolution of similar future cases.
• Help all the IT representatives of all business units. Assist customers in repairing and replacing equipment as necessary.
• Take immediate action in case of technical problems and maintain smooth operation
• Provides flexible and responsive Technical Support across the company (physically & remotely).
• Deliver and set up items to users in all Business units.
Key Skills for This Role
Full Job Posting
IT Support Responsibilities
- Provide support to business units for services covered by service level agreements.
- Format and prepare laptops and desktops.
- Repair printers, scanners, and photocopiers before referring issues to a third party.
- Install and configure software for current and new users.
- Coordinate with suppliers to resolve network, endpoint, and accessory-related cases.
- Provide first-line network, telecom, and infrastructure support, including cabling, points, and testing.
- Handle IT projects assigned by the support manager and support sites.
- Update the knowledge base after resolving cases and problems.
- Assist IT representatives and customers with equipment repair and replacement.
- Respond to technical problems and maintain smooth operations.
- Provide technical support physically and remotely across the company.
- Deliver and set up equipment for users across business units.
Requirements
- Provide technical support to business units in line with service level agreements.
- Support laptops, desktops, printers, scanners, photocopiers, and related computer accessories.
- Provide first-line support for network, telecom, cabling, connection points, and infrastructure issues.
- Support users and IT representatives across business units and sites.
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