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IT Support Officer / Helpdesk Analyst
International AEM Malta
Abu Dhabi, UAE
Part-time
Entry
Onsite
Discovered 4 weeks ago
IT SupportHelpdesk ProceduresWindowsmacOSMicrosoft 365TCP/IP
Free
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IT SupportHelpdesk ProceduresWindows
Role Overview
Provide reliable and responsive technical support to users.
Ensure the smooth operation of day-to-day IT services.
Handle hardware, software, network, account, and system-related requests.
Diagnose technical problems and guide users through troubleshooting steps.
Configure and maintain computers and peripherals.
Escalate complex issues to the appropriate technical teams or service providers.
Support user accounts, access permissions, password resets, software installations, device configuration, and basic network connectivity.
Assist with system updates, security controls, backups, asset records, and IT documentation.
Monitor recurring issues and identify opportunities to improve support processes.
Contribute to knowledge bases, user guides, and standard operating procedures.
Key Skills for This Role
IT SupportHelpdesk ProceduresWindowsmacOSMicrosoft 365TCP/IP
Full Job Posting
Job Overview
Provide reliable and responsive technical support to users.
Ensure the smooth operation of day-to-day IT services.
Handle hardware, software, network, account, and system-related requests.
Diagnose technical problems and guide users through troubleshooting steps.
Configure and maintain computers and peripherals.
Escalate complex issues to the appropriate technical teams or service providers.
Support user accounts, access permissions, password resets, software installations, device configuration, and basic network connectivity.
Assist with system updates, security controls, backups, asset records, and IT documentation.
Monitor recurring issues and identify opportunities to improve support processes.
Contribute to knowledge bases, user guides, and standard operating procedures.
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