IT Support Officer / Helpdesk Analyst

Prime Selections

Abu Dhabi, UAE

Part-time

Entry

Onsite

Discovered 3 weeks ago

First-line IT supportHardware and software troubleshootingNetworking troubleshootingWindowsMicrosoft 365Email systems

Free

Job Fit Check

Base Career helps you apply smarter for this job.

Ready to Scan

Key skills for this role

First-line IT supportHardware and software troubleshootingNetworking troubleshooting

Provide first-line technical support for hardware, software, network, system, and access-related issues.
Log, prioritize, diagnose, resolve, and escalate support requests through the helpdesk or ticketing system.
Install, configure, maintain, and troubleshoot computers, printers, mobile devices, applications, and other IT equipment.
Support account setup, password resets, onboarding, offboarding, email configuration, and common application issues.
Maintain incident, resolution, asset, and service-request records and contribute to knowledge bases.
Assist with updates, security controls, backups, system maintenance, and routine IT operations.
Communicate clearly with users and follow internal policies, security requirements, and service procedures.

Diploma or bachelor's degree in Information Technology, Computer Science, Information Systems, or a related discipline.
Good understanding of computer hardware, operating systems, software applications, networking, and IT troubleshooting.
Familiarity with Windows, Microsoft 365, email systems, printers, user accounts, and basic network troubleshooting.
Experience with IT service management or ticketing systems is an advantage.
Basic knowledge of cybersecurity, access management, endpoint security, and data protection principles.
Strong analytical, problem-solving, communication, customer service, organizational, and prioritization skills.
Ability to work independently and collaborate effectively with IT teams and other departments.

Skip the repetitive application forms

Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.

Trusted by over 500,000 job seekers on Base Career