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IT Support Officer (Entry / Junior Level)
Franchise Rating Agency
Dubai, UAE
Entry
1 weeks ago
Technical SupportTroubleshootingDesktop ComputersPrinter SupportCustomer ServiceDocumentation
Free
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Technical SupportTroubleshootingDesktop Computers
About the Role
We are looking for an entry-level IT Support Officer to provide first-line technical support remotely. You will troubleshoot hardware and software issues, assist with printer setup, and document solutions.
Key Skills for This Role
Technical SupportTroubleshootingDesktop ComputersPrinter SupportCustomer ServiceDocumentation
Responsibilities
- Provide first line technical support to internal users, responding to support tickets, emails, and calls in a timely manner.
- Identify and resolve basic hardware and software issues on desktop computers.
- Assist with printer setup and maintenance.
- Escalate complex incidents to senior team members when required.
- Document solutions, maintain updated records of support activities, and follow established IT procedures and security guidelines.
Requirements
- Ability to provide effective Technical Support and perform basic Troubleshooting for common user issues.
- Foundational understanding of Information Technology concepts, systems, and best practices.
- Hands on experience working with Desktop Computers, including operating system installation, updates, and configuration.
- Basic Printer Support skills, including setup, connectivity, and resolving routine printing problems.
- Strong communication and customer service skills, with a focus on clear, respectful, and solution oriented interaction.
- Ability to work independently in a remote environment, manage time effectively, and follow documented procedures.
Full Job Posting
Role Description
- This is a remote IT Support Officer (Entry / Junior Level) role.
- The IT Support Officer will provide first line technical support to internal users, responding to support tickets, emails, and calls in a timely manner.
- Daily tasks include identifying and resolving basic hardware and software issues on desktop computers, assisting with printer setup and maintenance, and escalating complex incidents to senior team members when required.
- The role also involves documenting solutions, maintaining updated records of support activities, and following established IT procedures and security guidelines.
- The IT Support Officer will collaborate with other team members to ensure consistent service quality and contribute to continuous improvement of support processes.
Qualifications
- Ability to provide effective Technical Support and perform basic Troubleshooting for common user issues.
- Foundational understanding of Information Technology concepts, systems, and best practices.
- Hands on experience working with Desktop Computers, including operating system installation, updates, and configuration.
- Basic Printer Support skills, including setup, connectivity, and resolving routine printing problems.
- Strong communication and customer service skills, with a focus on clear, respectful, and solution oriented interaction.
- Ability to work independently in a remote environment, manage time effectively, and follow documented procedures.
- Interest in learning and developing technical skills, with openness to training and feedback.
- Relevant education or certification in IT or a related field (e.g., CompTIA A+, IT support courses) is beneficial but not mandatory.
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