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IT Support Officer (Entry / Junior Level)
c-xperto
Dubai, UAE
Full Time
Entry
1 weeks ago
Technical SupportTroubleshootingDesktop ComputersPrinter SupportOperating SystemsNetworking
Free
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Technical SupportTroubleshootingDesktop Computers
About the Role
c-xperto seeks an entry-level IT Support Officer for a full-time remote role providing first-line technical assistance. Responsibilities include diagnosing hardware/software issues, setting up computers, and documenting incidents.
Key Skills for This Role
Technical SupportTroubleshootingDesktop ComputersPrinter SupportOperating SystemsNetworking
Responsibilities
- Respond to support tickets, chats, and emails.
- Diagnose basic hardware and software issues and guide users through step by step solutions.
- Set up and configure desktop computers.
- Assist with printer installation and connectivity.
- Perform routine checks to ensure systems are functioning properly.
- Document incidents and resolutions.
- Escalate complex issues to senior team members.
- Follow established procedures and service level agreements.
- Collaborate with colleagues and maintain clear communication with users.
- Continuously learn new tools and technologies relevant to the environment.
Requirements
- Ability to deliver responsive Technical Support and user assistance, including clear communication and customer focused service.
- Strong Troubleshooting skills for identifying, diagnosing, and resolving common hardware and software issues.
- Foundational knowledge of Information Technology concepts, operating systems, and basic networking principles.
- Hands on experience or familiarity with Desktop Computers, including installation, configuration, and routine maintenance.
- Basic Printer Support skills, such as setup, driver installation, and resolving connectivity or printing errors.
- Effective written and verbal communication skills, with the ability to explain technical steps in simple terms.
- Organized and detail oriented approach to logging tickets, documenting solutions, and following procedures.
- Ability to work independently in a remote setting while collaborating with a distributed IT team.
- Willingness to learn and adapt to new tools, systems, and support processes.
- Relevant coursework, certification (e.g., CompTIA A+ or similar), or experience in an entry level IT support or helpdesk role is an advantage.
Full Job Posting
Role Description
- Provide first line technical assistance to internal teams and clients.
- Respond to support tickets, chats, and emails.
- Diagnose basic hardware and software issues and guide users through step by step solutions.
- Set up and configure desktop computers.
- Assist with printer installation and connectivity.
- Perform routine checks to ensure systems are functioning properly.
- Document incidents and resolutions.
- Escalate complex issues to senior team members.
- Follow established procedures and service level agreements.
- Collaborate with colleagues and maintain clear communication with users.
- Continuously learn new tools and technologies.
Qualifications
- Ability to deliver responsive Technical Support and user assistance.
- Strong Troubleshooting skills for identifying, diagnosing, and resolving common hardware and software issues.
- Foundational knowledge of Information Technology concepts, operating systems, and basic networking principles.
- Hands on experience or familiarity with Desktop Computers.
- Basic Printer Support skills.
- Effective written and verbal communication skills.
- Organized and detail oriented approach to logging tickets.
- Ability to work independently in a remote setting.
- Willingness to learn and adapt to new tools.
- Relevant coursework, certification (e.g., CompTIA A+), or experience in entry level IT support is an advantage.
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