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IT Support Officer (Entry / Junior Level)
Mesa Uruguaya de Carne Sostenible
Dubai, UAE
Full Time
Entry
1 weeks ago
Technical SupportTroubleshootingDesktop ComputersPrinter SupportWindowsmacOS
Free
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Technical SupportTroubleshootingDesktop Computers
About the Role
We are seeking an entry-level IT Support Officer to provide technical assistance to internal users in a full-time remote role. Responsibilities include diagnosing hardware and software issues, setting up desktops, managing printers, and maintaining a ticketing system.
Key Skills for This Role
Technical SupportTroubleshootingDesktop ComputersPrinter SupportWindowsmacOS
Responsibilities
- Provide day to day technical assistance to internal users
- Respond to support requests, diagnose and resolve hardware and software issues
- Escalate complex problems when necessary
- Set up and maintain desktop computers and peripherals
- Manage printer configurations and ensure systems are updated and secure
- Document support activities and maintain an organized ticketing system
- Contribute to user guides and basic training materials
Requirements
- Skills in Technical Support and Information Technology
- Skills in Troubleshooting to diagnose and resolve common hardware and software issues
- Skills in Desktop Computers to configure, maintain, and support workstations
- Skills in Printer Support to install, manage, and resolve printer issues
- Basic knowledge of operating systems (e.g., Windows, macOS) and standard office applications
- Strong communication skills, with ability to explain technical issues clearly
- Organized approach to ticket management and documentation
- Ability to work independently in a remote environment and collaborate with distributed teams
Full Job Posting
Role Description
- This full time remote IT Support Officer (Entry / Junior Level) role at Mesa Uruguaya de Carne Sostenible focuses on providing day to day technical assistance to internal users.
Responsibilities
- Responding to support requests, diagnosing and resolving hardware and software issues, and escalating complex problems when necessary.
- Setting up and maintaining desktop computers and peripherals, managing printer configurations, and ensuring systems are updated and secure.
- Documenting support activities, maintaining an organized ticketing system, and contributing to user guides and basic training materials.
- Collaborating with other team members and communicating clearly with non technical users.
Qualifications
- Skills in Technical Support and Information Technology.
- Skills in Troubleshooting to diagnose and resolve common hardware and software issues efficiently.
- Skills in Desktop Computers to configure, maintain, and support workstations.
- Skills in Printer Support to install, manage, and resolve issues related to printers and related devices.
- Basic knowledge of operating systems (e.g., Windows, macOS) and standard office applications.
- Strong communication skills, with the ability to explain technical issues in clear, accessible language.
- Organized approach to ticket management and documentation, with attention to detail.
- Ability to work independently in a remote environment and collaborate with distributed teams.
- Relevant coursework, certification, or a degree in Information Technology, Computer Science, or a related field is beneficial.
- Willingness to learn, adapt to new technologies, and follow established IT policies and procedures.
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