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IT Support Officer (Entry / Junior)
Google Crowdsource Community Pune
Abu Dhabi, UAE
Full Time
Entry
Hybrid
4 weeks ago
Technical SupportTroubleshootingHardwareSoftware InstallationSystem ConfigurationUser Account Management
Free
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Technical SupportTroubleshootingHardware
About the Role
Google Crowdsource Community Pune is seeking an entry-level IT Support Officer to provide technical support for hardware, software, and system issues. The role involves troubleshooting, managing support tickets, and assisting with device setup.
Key Skills for This Role
Technical SupportTroubleshootingHardwareSoftware InstallationSystem ConfigurationUser Account Management
Responsibilities
- Provide technical support for hardware, software, and system related issues
- Troubleshoot and resolve IT incidents in a timely manner
- Log, track, and manage support tickets and technical requests
- Assist with device setup, software installation, and system configuration
- Support user accounts, access permissions, and basic network issues
- Monitor system performance and report technical concerns
- Collaborate with IT teams to maintain smooth daily operations
- Maintain accurate technical documentation and support records
Requirements
- Strong interest in Information Technology and technical support
- Good problem solving and troubleshooting abilities
- Excellent communication and customer service skills
- Strong organizational and multitasking capabilities
- Attention to detail and willingness to learn
- Ability to work independently and as part of a team
- Positive attitude with a user focused mindset
- Eagerness to build a long term career in IT
Full Job Posting
Role Description
- Provide technical support for hardware, software, and system related issues
- Troubleshoot and resolve IT incidents in a timely manner
- Log, track, and manage support tickets and technical requests
- Assist with device setup, software installation, and system configuration
- Support user accounts, access permissions, and basic network issues
- Monitor system performance and report technical concerns
- Collaborate with IT teams to maintain smooth daily operations
- Maintain accurate technical documentation and support records
Qualifications
- Strong interest in Information Technology and technical support
- Good problem solving and troubleshooting abilities
- Excellent communication and customer service skills
- Strong organizational and multitasking capabilities
- Attention to detail and willingness to learn
- Ability to work independently and as part of a team
- Positive attitude with a user focused mindset
- Eagerness to build a long term career in IT
What We Offer
- Competitive Salary Package
- Remote / Hybrid Work Opportunities
- Training, Mentorship & Professional Development
- Clear Career Growth Opportunities
- Friendly and Supportive Team Environment
- Recognition & Performance Rewards
- Hands On Experience with Modern Technologies
- Opportunity to Build a Strong Foundation in IT
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