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IT Support Officer
CADA-ONG
Dubai, UAE
Part Time
Entry
Hybrid
5 days ago
Technical SupportTroubleshootingDesktop SupportPrinter SupportNetworkingCompTIA A+
Free
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Technical SupportTroubleshootingDesktop Support
About the Role
CADA-ONG is looking for an IT Support Officer to provide technical assistance to staff in a part-time hybrid role based in Dubai. Responsibilities include diagnosing hardware/software issues, setting up desktops, and supporting printers and networking.
Key Skills for This Role
Technical SupportTroubleshootingDesktop SupportPrinter SupportNetworkingCompTIA A+
Responsibilities
- Provide day to day technical assistance to staff
- Respond to support requests and diagnose hardware/software issues
- Set up and maintain desktop computers and peripherals
- Support printers and basic office networking
- Document incidents and resolutions, maintain asset and inventory records
- Escalate complex issues to senior IT personnel or external vendors
- Support users with software installations, updates, and access permissions
- Promote good IT security and data protection practices
Requirements
- Strong technical support and troubleshooting skills
- Knowledge of information technology fundamentals including operating systems, basic networking, and standard office applications
- Experience with desktop computers including setup, configuration, upgrades, and maintenance
- Practical printer support skills
- Effective communication skills
- Ability to prioritize tasks and work independently
- Attention to detail and accurate documentation
- Previous experience in IT support role and relevant certifications (e.g., CompTIA A+, ITIL Foundation) are advantageous
Full Job Posting
Role Description
- The IT Support Officer at CADA ONG will provide day to day technical assistance to staff.
- This part time hybrid role is based in Dubai, with a combination of on site support and some work from home tasks.
Responsibilities
- Responding to support requests, diagnosing and resolving hardware and software issues.
- Setting up and maintaining desktop computers and peripherals.
- Supporting printers and basic office networking.
- Documenting incidents and resolutions, maintaining asset and inventory records.
- Escalating complex issues to senior IT personnel or external vendors as needed.
- Supporting users with software installations, updates, and access permissions.
- Promoting good IT security and data protection practices.
Qualifications
- Strong technical support and troubleshooting skills.
- Knowledge of information technology fundamentals, including operating systems, basic networking, and standard office applications.
- Experience with desktop computers, including setup, configuration, upgrades, and routine maintenance.
- Practical printer support skills.
- Effective communication skills.
- Ability to prioritize tasks, work independently, and manage part time hybrid work in Dubai.
- Attention to detail and accurate documentation.
- Previous experience in an IT support role and relevant certifications (e.g., CompTIA A+, ITIL Foundation) are advantageous.
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