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IT Support Officer
MEDLINK VA
Dubai, UAE
Part Time
Entry
Hybrid
3 days ago
Technical SupportTroubleshootingDesktop ComputersPrinter SupportRemote Support ToolsTicketing Systems
Free
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Technical SupportTroubleshootingDesktop Computers
About the Role
MEDLINK VA is seeking a part-time, hybrid IT Support Officer in Dubai to provide technical support to staff and virtual medical assistants. The role involves diagnosing hardware/software issues, maintaining documentation, and supporting device setup.
Key Skills for This Role
Technical SupportTroubleshootingDesktop ComputersPrinter SupportRemote Support ToolsTicketing Systems
Responsibilities
- Provide technical support to staff and virtual medical assistants
- Diagnose and resolve hardware and software issues
- Assist users with connectivity and access problems
- Maintain up to date documentation of incidents and resolutions
- Support the setup and configuration of devices
- Monitor system performance
- Escalate complex issues to senior IT personnel or external vendors when necessary
- Collaborate with training and operations teams to ensure a stable technology environment for remote healthcare services
Requirements
- Strong technical support skills, including experience in Information Technology and general Technical Support functions
- Proficiency in Troubleshooting across hardware, software, and network environments
- Hands on experience with Desktop Computers, including installation, configuration, and maintenance
- Practical knowledge of Printer Support, including setup, connectivity, and resolving print related issues
- Relevant certification or diploma in IT, Computer Science, or a related field is preferred
- Familiarity with remote support tools, ticketing systems, and basic network concepts
- Clear communication skills and the ability to assist users with varying levels of technical understanding
- Organized, detail oriented, and able to manage multiple support requests in a part time hybrid environment
Full Job Posting
Role Description
- The IT Support Officer is a part time, hybrid role based in Dubai, with some flexibility for work from home.
- This role is responsible for providing technical support to staff and virtual medical assistants, ensuring that desktop computers, printers, and related IT systems function efficiently.
- Daily tasks include diagnosing and resolving hardware and software issues, assisting users with connectivity and access problems, and maintaining up to date documentation of incidents and resolutions.
- The IT Support Officer will also support the setup and configuration of devices, monitor system performance, and escalate complex issues to senior IT personnel or external vendors when necessary.
- Collaboration with training and operations teams to ensure a stable technology environment for remote healthcare services is a key component of this role.
Qualifications
- Strong technical support skills, including experience in Information Technology and general Technical Support functions.
- Proficiency in Troubleshooting across hardware, software, and network environments.
- Hands on experience with Desktop Computers, including installation, configuration, and maintenance.
- Practical knowledge of Printer Support, including setup, connectivity, and resolving print related issues.
- Relevant certification or diploma in IT, Computer Science, or a related field is preferred.
- Familiarity with remote support tools, ticketing systems, and basic network concepts.
- Clear communication skills and the ability to assist users with varying levels of technical understanding.
- Organized, detail oriented, and able to manage multiple support requests in a part time hybrid environment.
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