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IT Support Officer
AATCC NED Chapter
Dubai, UAE
Part Time
Entry
Hybrid
1 weeks ago
Technical SupportTroubleshootingDesktop ComputersPrinter SupportBasic NetworkingInformation Technology
Free
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Technical SupportTroubleshootingDesktop Computers
About the Role
AATCC NED Chapter is looking for a part-time hybrid IT Support Officer in Dubai to provide technical support for desktop computers, printers, and IT infrastructure. Responsibilities include diagnosing hardware/software issues, setting up AV and network access for events, and promoting data security.
Key Skills for This Role
Technical SupportTroubleshootingDesktop ComputersPrinter SupportBasic NetworkingInformation Technology
Responsibilities
- Provide day to day technical support for desktop computers, printers, and basic IT infrastructure
- Diagnose and resolve hardware and software issues
- Install and update systems
- Ensure smooth operation of devices during events, workshops, and meetings
- Maintain records of support requests
- Coordinate with vendors or senior IT contacts when needed
- Proactively monitor equipment performance
- Assist in setting up audiovisual and network access for chapter activities
- Promote best practices for data security and system usage
Requirements
- Strong Technical Support and Troubleshooting skills
- Foundational Information Technology knowledge including operating systems, basic networking, and security best practices
- Hands on experience with Desktop Computers including installation, configuration, and maintenance
- Practical Printer Support skills such as setup, driver installation, and resolving print errors
- Clear verbal and written communication skills
- Organized, able to manage multiple support requests, and comfortable working independently in a hybrid environment
- Relevant coursework or certification in IT, computer science, or related fields is beneficial
- Prior experience in a support or helpdesk role is an advantage
- Familiarity with supporting IT needs for events, workshops, or educational institutions is a plus
Full Job Posting
Role Description
- The IT Support Officer is a part time hybrid role based in Dubai, with the flexibility to complete some tasks from home.
- The role involves providing day to day technical support for desktop computers, printers, and basic IT infrastructure used by chapter members and staff.
- Responsibilities include diagnosing and resolving hardware and software issues, installing and updating systems, and ensuring smooth operation of devices during events, workshops, and meetings.
- The IT Support Officer will maintain records of support requests, coordinate with vendors or senior IT contacts when needed, and proactively monitor equipment performance.
- The role also includes assisting in setting up audiovisual and network access for chapter activities and promoting best practices for data security and system usage.
Qualifications
- Candidates should possess strong Technical Support and Troubleshooting skills for resolving common hardware and software issues.
- Candidates should possess foundational Information Technology knowledge, including operating systems, basic networking, and security best practices.
- Candidates should possess hands on experience with Desktop Computers, including installation, configuration, and maintenance.
- Candidates should possess practical Printer Support skills, such as setup, driver installation, and resolving print errors.
- Candidates should demonstrate clear verbal and written communication skills and the ability to explain technical concepts to non technical users.
- Candidates should be organized, able to manage multiple support requests, and comfortable working independently in a hybrid environment.
- Relevant coursework or certification in IT, computer science, or related fields is beneficial; prior experience in a support or helpdesk role is an advantage.
- Familiarity with supporting IT needs for events, workshops, or educational institutions is a plus.
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