linkedin
IT Support Officer
Firefly Growth Accelerator
Dubai, UAE
Full Time
Entry
1 weeks ago
Technical SupportTroubleshootingWindowsNetworkingHardwareSoftware
Free
Job Fit Check
Base Career helps you apply smarter for this job.
?%
Ready to ScanKey skills for this role
Technical SupportTroubleshootingWindows
About the Role
Firefly Growth Accelerator is hiring an IT Support Officer to provide first-line technical support, troubleshoot hardware/software/network issues, and maintain IT systems. The ideal candidate has strong problem-solving skills, basic knowledge of Windows and networking, and a passion for technology.
Key Skills for This Role
Technical SupportTroubleshootingWindowsNetworkingHardwareSoftware
Responsibilities
- Provide first line technical support to users across multiple platforms
- Troubleshoot hardware, software, network, and system related issues
- Install, configure, and maintain IT equipment and applications
- Support user account management and access permissions
- Monitor IT systems and assist with routine maintenance activities
- Document incidents, solutions, and technical procedures
- Collaborate with internal teams to improve IT services and user experience
Requirements
- Strong interest in information technology and technical support
- Excellent troubleshooting and problem solving skills
- Basic knowledge of Windows, networking, hardware, and software systems
- Strong communication and customer service abilities
- Ability to prioritize tasks and work efficiently under pressure
- Eagerness to learn and grow in a technology driven environment
Full Job Posting
Position Overview
- Love technology and helping people solve technical problems? Join our team as an IT Support Officer and play a key role in keeping systems running smoothly while delivering exceptional technical support.
Key Responsibilities
- Provide first line technical support to users across multiple platforms
- Troubleshoot hardware, software, network, and system related issues
- Install, configure, and maintain IT equipment and applications
- Support user account management and access permissions
- Monitor IT systems and assist with routine maintenance activities
- Document incidents, solutions, and technical procedures
- Collaborate with internal teams to improve IT services and user experience
Ideal Candidate
- Strong interest in information technology and technical support
- Excellent troubleshooting and problem solving skills
- Basic knowledge of Windows, networking, hardware, and software systems
- Strong communication and customer service abilities
- Ability to prioritize tasks and work efficiently under pressure
- Eagerness to learn and grow in a technology driven environment
What We Offer
- Professional IT Training & Mentorship
- Career Growth & Development Opportunities
- Hands On Experience with Modern Technologies
- Supportive & Collaborative Team Culture
- Exposure to Enterprise IT Environments
- Competitive Salary & Benefits
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career