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IT Support Officer
PJ Bowers
Dubai, UAE
Part Time
Entry
Hybrid
4 days ago
Technical SupportTroubleshootingDesktop ComputersPrinter SupportWindowsNetworking
Free
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Technical SupportTroubleshootingDesktop Computers
About the Role
PJ Bowers is looking for a part-time IT Support Officer in Dubai to provide day-to-day technical support for desktop computers, printers, and related hardware. Responsibilities include diagnosing and resolving technical issues, managing user accounts, installing software, and maintaining asset records.
Key Skills for This Role
Technical SupportTroubleshootingDesktop ComputersPrinter SupportWindowsNetworking
Responsibilities
- Provide day to day technical support for desktop computers, printers, and related hardware.
- Diagnose and resolve technical issues.
- Manage user accounts and access.
- Install and update software.
- Maintain asset records.
- Monitor network and system performance.
- Escalate complex incidents to senior IT personnel or external vendors.
- Support staff with basic IT training and guidance.
Requirements
- Strong skills in Technical Support and Information Technology for end user and infrastructure environments.
- Effective Troubleshooting skills to diagnose, analyze, and resolve hardware, software, and connectivity issues.
- Practical experience with Desktop Computers, including setup, configuration, maintenance, and upgrades.
- Printer Support skills, including installation, configuration, and routine maintenance of networked and local printers.
- Good communication and customer service skills to support users in a clear, patient, and professional manner.
- Basic knowledge of networking concepts, operating systems (e.g., Windows), and cybersecurity best practices.
- Strong organizational skills and the ability to prioritize multiple support requests in a fast paced environment.
- A relevant IT certification or diploma (e.g., CompTIA A+, ITIL fundamentals, or similar) and prior experience in a support role are beneficial.
Full Job Posting
Role Description
- This part time IT Support Officer role is based in Dubai in a hybrid arrangement, combining on site work at PJ Bowers’ local operations with some work from home flexibility.
- The IT Support Officer will provide day to day technical support for desktop computers, printers, and related hardware, ensuring systems are functioning efficiently and securely.
- Responsibilities include diagnosing and resolving technical issues, managing user accounts and access, installing and updating software, and maintaining asset records.
- The role will also involve monitoring network and system performance, escalating complex incidents to senior IT personnel or external vendors, and supporting staff with basic IT training and guidance.
- The IT Support Officer will collaborate with internal teams to ensure minimal downtime and a smooth technology environment that supports manufacturing and office operations.
Qualifications
- Candidates should possess strong skills in Technical Support and Information Technology for end user and infrastructure environments.
- Candidates should possess effective Troubleshooting skills to diagnose, analyze, and resolve hardware, software, and connectivity issues.
- Candidates should possess practical experience with Desktop Computers, including setup, configuration, maintenance, and upgrades.
- Candidates should possess Printer Support skills, including installation, configuration, and routine maintenance of networked and local printers.
- Candidates should possess good communication and customer service skills to support users in a clear, patient, and professional manner.
- Candidates should possess basic knowledge of networking concepts, operating systems (e.g., Windows), and cybersecurity best practices.
- Candidates should possess strong organizational skills and the ability to prioritize multiple support requests in a fast paced environment.
- A relevant IT certification or diploma (e.g., CompTIA A+, ITIL fundamentals, or similar) and prior experience in a support role are beneficial.
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