IT Support Officer
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Key skills for this role
About the Role
Responsible for IT support including hardware/software installation, troubleshooting, and user onboarding, requiring knowledge in ITIL and certifications in computer science.
Key Skills for This Role
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Overview
- Installing and configuring computer hardware, software, systems, networks, printers, scanners & PDAs.
- Managing and documenting all IT assets and updating in the Asset Management system, keep track of assets and monitor for any changes and reporting to line manager.
- Maintaining IT stocks based on the IT dashboard and Reporting to IT purchase team to Order more stocks.
- AD Users creation, Assigning Email licenses O365, setting up user systems & Configuring user profile.
- Accountable, Responsible & Take necessary action for IT Agent Ticket Dashboard, -Responding in a timely manner to service issues and requests & providing technical support across the company.
- Repairing and replacing equipment as necessary & Identifying hardware and software solutions.
- Troubleshooting / diagnosing technical issues & managing multiple cases at one time.
- Following up with end users to ensure the problem is resolved.
- Providing support in the form of procedural documentation.
- Document technical knowledge in the form of notes and manuals
• User Onboarding & Off Boarding Support
- Handling PDA Requests, Configuring & Releasing PDA to Sites, Supporting for Hardware issues, Maintaining PDA stocks.
- Level 1 Network Basic support & Configuring Network Ports and Maintain records.
• User Onboarding & Off Boarding Support
- Assist in the preparation of timely and accurate departmental statements and reports to meet department requirements, policies, and standards.
- Ensure all relevant quality, health, safety and environmental procedures, instructions and controls are adhered to so that the safety of employees, quality of products/services and environmental compliance can be guaranteed. Perform other related duties or assignments as directed
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