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IT Support Officer
Robert-Schmidt-Berufskolleg für Wirtschaft und Verwaltung Essen
Remote, UAE
Full-time
Entry
Remote
Discovered 2 weeks ago
first-line IT supporthardware troubleshootingsoftware troubleshootingnetwork troubleshootingWindowsMicrosoft 365
Free
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first-line IT supporthardware troubleshootingsoftware troubleshooting
Role Overview
Provide technical assistance, troubleshoot hardware and software issues, manage support requests, and help maintain smooth day-to-day IT operations.
Key Skills for This Role
first-line IT supporthardware troubleshootingsoftware troubleshootingnetwork troubleshootingWindowsMicrosoft 365
Full Job Posting
Work Arrangement
- The role is fully remote and based in the United Arab Emirates.
- The position has a flexible part-time schedule.
The Role
Provide technical assistance, troubleshoot hardware and software issues, manage support requests, and help maintain smooth day-to-day IT operations.
Key Responsibilities
- Provide first-line technical support to employees and users.
- Respond to IT enquiries through email, chat, phone, and ticketing systems.
- Troubleshoot hardware, software, network, and connectivity issues.
- Assist with Windows, Microsoft 365, business applications, and collaboration tools.
- Support user accounts, passwords, permissions, and device configurations.
- Install, configure, update, and maintain approved software and devices.
- Monitor IT tickets and follow up on outstanding support requests.
- Assist with VPN, Wi-Fi, remote-access, and basic networking issues.
- Maintain IT asset records and technical documentation.
- Support employee onboarding and offboarding activities.
- Escalate complex technical issues to appropriate IT teams.
- Assist with updates, backups, security procedures, maintenance, and improvements.
Requirements
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