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IT Support Office (Entry / Junior Level)
PO-PE Creative Studio
Jeddah, KSA
Internship
Entry
Onsite
3 weeks ago
Technical SupportWindows OSMicrosoft 365Networking FundamentalsTroubleshootingCustomer Service
Free
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Technical SupportWindows OSMicrosoft 365
About the Role
We are looking for a motivated IT Support Officer to provide first-line technical support, assist users with hardware and software issues, and help ensure smooth IT operations. This role is ideal for fresh graduates or junior professionals with basic knowledge of Windows, Microsoft 365, and networking fundamentals.
Key Skills for This Role
Technical SupportWindows OSMicrosoft 365Networking FundamentalsTroubleshootingCustomer Service
Responsibilities
- Provide first level technical support for hardware, software, network, and system related issues
- Respond to user inquiries via phone, email, chat, or ticketing systems in a timely and professional manner
- Troubleshoot and resolve common IT issues, escalating complex problems when necessary
- Install, configure, and maintain desktops, laptops, printers, and other IT equipment
- Assist with software installations, updates, and system configurations
- Manage user accounts, password resets, and access permissions
- Monitor and update support tickets to ensure timely issue resolution
- Maintain accurate records of incidents, solutions, and support activities
- Assist with routine IT maintenance, upgrades, and deployments
- Support IT documentation and contribute to the knowledge base
Requirements
- Diploma or Bachelor's Degree in Information Technology, Computer Science, Information Systems, or related field
- Basic knowledge of Windows operating systems, Microsoft 365, and computer hardware
- Understanding of networking fundamentals such as TCP/IP, Wi Fi, VPN, and internet connectivity
- Strong troubleshooting and problem solving skills
- Excellent communication and customer service abilities
- Familiarity with help desk or ticketing systems is an advantage
Full Job Posting
Job Overview
- We are looking for a motivated and customer focused IT Support Officer to join our IT team.
- In this role, you will provide first line technical support, assist users with hardware and software issues, and help ensure the smooth operation of the organization's IT systems and infrastructure.
- This position is ideal for fresh graduates and junior professionals who are passionate about technology, problem solving, and delivering excellent user support.
Key Responsibilities
- Provide first level technical support for hardware, software, network, and system related issues.
- Respond to user inquiries via phone, email, chat, or ticketing systems in a timely and professional manner.
- Troubleshoot and resolve common IT issues, escalating complex problems when necessary.
- Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
- Assist with software installations, updates, and system configurations.
- Manage user accounts, password resets, and access permissions.
- Monitor and update support tickets to ensure timely issue resolution.
- Maintain accurate records of incidents, solutions, and support activities.
- Assist with routine IT maintenance, upgrades, and deployments.
- Support IT documentation and contribute to the knowledge base for common issues and solutions.
Requirements
- Diploma or Bachelor's Degree in Information Technology, Computer Science, Information Systems, or a related field.
- Basic knowledge of Windows operating systems, Microsoft 365, and computer hardware.
- Understanding of networking fundamentals such as TCP/IP, Wi Fi, VPN, and internet connectivity.
- Familiarity with help desk or ticketing systems is an advantage.
- Strong troubleshooting and problem solving skills.
- Excellent communication and customer service abilities.
- Ability to work independently and collaboratively within a team.
- Strong organizational skills and attention to detail.
- Willingness to learn and adapt to new technologies.
- Internship, customer service, or IT support experience is a plus but not required.
- Fresh graduates are encouraged to apply.
What We Offer
- A supportive and collaborative work environment.
- Structured training and mentorship programs.
- Opportunities for career advancement within IT support and infrastructure teams.
- Hands on experience with enterprise technologies and IT operations.
- Exposure to networking, systems administration, and cloud technologies.
- Competitive salary and benefits package.
- Continuous learning and professional development opportunities.
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