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IT Support
Wadhwani AI
New Delhi, IND
Full-time
Entry · 2+ years experience
Hybrid
Discovered 3 weeks ago
Windows 10macOSUbuntuCentOSVMwareMicrosoft 365
Free
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Windows 10macOSUbuntu
Key Skills for This Role
Windows 10macOSUbuntuCentOSVMwareMicrosoft 365
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End-User Support & Systems Administration
Provide L1/L2 technical support for hardware, software, operating system, and application-related issues.
Troubleshoot and maintain Windows 10/11, macOS, Ubuntu, and CentOS systems.
Serve as the primary escalation point for desktop and server-related technical issues.
Configure, deploy, and maintain laptops, desktops, printers, and peripheral devices.
Perform software installations, upgrades, and system patching.
Support virtualization environments using VMware.
Maintain system documentation, knowledge base articles, and standard operating procedures.
Identity & Access Management
Administer user accounts, permissions, and access across: Microsoft 365 Google Workspace Active Directory Azure Active Directory (Azure AD) JumpCloud
Microsoft 365
Google Workspace
Active Directory
Azure Active Directory (Azure AD)
JumpCloud
Implement user onboarding, role changes, and offboarding processes.
Troubleshoot authentication and access-related issues.
IT Service Management
Manage support tickets through platforms such as: osTicket ManageEngine ServiceDesk Plus
osTicket
ManageEngine ServiceDesk Plus
Ensure incidents and service requests are resolved within defined SLAs.
Escalate critical issues when required and provide timely status updates to stakeholders.
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