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IT Support Manager – Enterprise Infrastructure
Hardcastle Restaurants
Mumbai, IND
Full-time
Senior · 6+ years experience
Onsite
Discovered 3 weeks ago
Active DirectoryMicrosoft 365D365 CommerceShopify POSOracle SimphonyNCR
Free
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Active DirectoryMicrosoft 365D365 Commerce
Key Skills for This Role
Active DirectoryMicrosoft 365D365 CommerceShopify POSOracle SimphonyNCR
Full Job Posting
Vendor & Service Management
Manage day-to-day relationships with IT infrastructure, networking, POS, security, and AV vendors.
Drive SLA adherence and service quality across all support partners.
Coordinate OEMs, system integrators, and third-party service providers for timely issue resolution.
Conduct periodic service reviews and performance evaluations with vendors.
IT Operations & Infrastructure Support
Oversee support for corporate office and restaurant IT infrastructure.
Coordinate support for: End-user computing (Laptops, Desktops, Tablets) Windows environment Basic Server Infrastructure Active Directory Microsoft 365 Printers and peripherals
End-user computing (Laptops, Desktops, Tablets)
Windows environment
Basic Server Infrastructure
Active Directory
Microsoft 365
Printers and peripherals
Work closely with Network, Security, and Data Centre teams for infrastructure-related activities.
Restaurant Technology & POS Support
Coordinate support for restaurant POS systems and billing applications.
Support restaurant technology including: POS terminals Payment devices Kitchen Display Systems (KDS) Self-order kiosks Digital menu boards
POS terminals
Payment devices
Kitchen Display Systems (KDS)
Self-order kiosks
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