naukri
IT Support/ Helpdesk
Awazel
Riyadh, KSA
Mid
3 weeks ago
TroubleshootingWindows Operating SystemsIT Service Management ToolsNetwork ConnectivityRemote SupportAntivirus Solutions
Free
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TroubleshootingWindows Operating SystemsIT Service Management Tools
About the Role
Respond to user requests through phone, email, and ticketing systems. Log, track, and manage incidents and service requests using IT service management tools. Troubleshoot commo.
Key Skills for This Role
TroubleshootingWindows Operating SystemsIT Service Management ToolsNetwork ConnectivityRemote SupportAntivirus Solutions
Responsibilities
- Respond to user requests through phone, email, and ticketing systems
- Log, track, and manage incidents and service requests using IT service management tools
- Troubleshoot common IT issues related to passwords, email, printers, operating systems, and network connectivity
- Install, configure, and maintain Windows operating systems, business applications, and antivirus solutions
- Provide remote support to users and escalate complex technical issues when necessary
- Maintain IT asset records and technical documentation
- Ensure compliance with service level agreements (SLAs) and contribute to a positive user experience
- Support end users across multiple branches and locations
Requirements
- Experience in IT support or helpdesk role
- Knowledge of Windows operating systems and business applications
- Familiarity with IT service management tools
- Strong troubleshooting and problem solving skills
Full Job Posting
Responsibilities
- Respond to user requests through phone, email, and ticketing systems.
- Log, track, and manage incidents and service requests using IT service management tools.
- Troubleshoot common IT issues related to passwords, email, printers, operating systems, and network connectivity.
- Install, configure, and maintain Windows operating systems, business applications, and antivirus solutions.
- Provide remote support to users and escalate complex technical issues when necessary.
- Maintain IT asset records and technical documentation.
- Ensure compliance with service level agreements (SLAs) and contribute to a positive user experience.
- Support end users across multiple branches and locations.
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