IT Support Executive
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
We are looking for an IT Support Executive to maintain IT infrastructure, provide technical support, administer CRM system, and ensure smooth functioning of business applications. The role requires 1-2 years of IT support experience and knowledge of PHP Laravel, Linux, and Microsoft 365.
Key Skills for This Role
Responsibilities
- Provide technical support for desktops, laptops, printers, scanners, biometric devices, and other IT equipment across all branches
- Troubleshoot hardware, software, network, internet, email, and Microsoft 365 issues
- Install, configure, and maintain operating systems, software applications, user accounts, and access permissions
- Administer and maintain the company's CRM built on PHP Laravel framework with MySQL database
- Manage and maintain the company's Linux based HostGator server
- Ensure regular data backups, database integrity, server security, antivirus protection, and compliance with IT security policies
- Maintain IT asset inventory and coordinate procurement, repairs, preventive maintenance, and warranty management
- Train employees on IT systems, CRM usage, cybersecurity awareness, and best practices
- Prepare and maintain IT documentation, user manuals, system configurations, SOPs, and periodic IT support reports
Requirements
- Bachelor's Degree or Diploma in Computer Science, Information Technology, or related field
- 1 2 years of experience in IT Support or System Administration
- Experience with CRM platforms and Microsoft 365 is an advantage
Full Job Posting
Job Summary
- The IT Support Executive is responsible for maintaining the company's IT infrastructure, providing technical support to employees, administering the CRM system, and ensuring the smooth functioning of all business applications.
Key Responsibilities
- Provide technical support for desktops, laptops, printers, scanners, biometric devices, and other IT equipment across all branches.
- Troubleshoot hardware, software, network, internet, email, and Microsoft 365 issues to ensure uninterrupted business operations.
- Install, configure, and maintain operating systems, software applications, user accounts, and access permissions.
- Administer and maintain the company's CRM built on the PHP Laravel framework with a MySQL database, ensuring smooth performance, user management, workflows, reports, dashboards, and system optimization.
- Manage and maintain the company's Linux based HostGator server, including server monitoring, deployment, backups, security, database management, performance optimization, and uptime.
- Ensure regular data backups, database integrity, server security, antivirus protection, and compliance with IT security policies.
- Maintain IT asset inventory and coordinate procurement, repairs, preventive maintenance, and warranty management of IT equipment.
- Train employees on IT systems, CRM usage, cybersecurity awareness, and best practices.
- Prepare and maintain IT documentation, user manuals, system configurations, SOPs, and periodic IT support reports.
Qualifications
- Bachelor's Degree or Diploma in Computer Science, Information Technology, or a related field.
- 1 2 years of experience in IT Support or System Administration.
- Experience with CRM platforms and Microsoft 365 will be an advantage.
Skills
- Software Troubleshooting
- CRM Administration & User Management
- Microsoft 365
- Knowledge of PHP Laravel Framework and Linux OS
- Knowledge of Hostgator Server
- IT Security & Data Backup
- Customer focused with the ability to manage multiple priorities.
Compensation
- Salary: AED 3000 AED 4000 per month
Work Location
- In person
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Featured Experts Management Consultancy
Immigration Consultant
Dubai, UAE
Featured Experts Management Consultancy seeks an Immigration Consultant in Dubai. The role involves managing inbound leads, advising on immigration options, and closing sales. Requires prior sales experience and strong c
CRM Support Executive / Application Support Analyst
Abu Dhabi, UAE
We are seeking a mid-level CRM Support Executive to manage, test, and support a PHP Laravel-based CRM application. The role involves troubleshooting user issues, testing new modules, coordinating with developers, and ass
Immigration Sales Counselor
Doha, QAT
We are seeking an Immigration Sales Counselor to manage inbound leads, advise clients on visa options for Canada, Australia, UK, and Europe, and close contracts. The ideal candidate has prior sales experience, strong com
Immigration Sales Consultant
الرياض, KSA
Featured Experts Management Consultancy seeks an Immigration Consultant to sell Permanent Residency and Work Permit services in Riyadh. The role involves managing inbound leads, advising clients on immigration programs,
Immigration Sales Consultants
جدة, KSA
Featured Experts Management Consultancy seeks an Immigration Consultant to sell Permanent Residency and Work Permit services. The role involves managing inbound leads, advising clients on immigration programs, and closin
Sales Consultant
Abu Dhabi, UAE
Job description: Are you an experienced sales professional who excels at building strong client relationships? Do you have a solid understanding of immigration pathways to Canada, Australia, the UK, or various European c
Immigration Consultant
Dubai, UAE
CRM Support Executive / Application Support Analyst
Abu Dhabi, UAE
Immigration Sales Counselor
Doha, QAT
Immigration Sales Consultant
الرياض, KSA
Immigration Sales Consultants
جدة, KSA
Sales Consultant
Abu Dhabi, UAE