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IT Support Engineer (US)
Aventum Group
USA
Full-time
Entry · 2+ years experience
Hybrid
Discovered 6 days ago
Microsoft 365Active DirectoryEntraWindows 10ZendeskITIL
Free
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Microsoft 365Active DirectoryEntra
Key Skills for This Role
Microsoft 365Active DirectoryEntraWindows 10ZendeskITIL
Full Job Posting
- Supporting Microsoft 365-based products and end-users predominantly.
- Creating and updating documentation and processes.
- Software installation and troubleshooting.
- Creation and management of user accounts.
- Raising issues and calls, and liaising with third-line support.
- Responding to and resolving support calls promptly.
- Escalating issues that cannot be resolved at the 2nd-line level.
• Joiners Movers Leavers
- This list is not exhaustive and may be added to or amended from time to time.
- Assist with: Azure administration IT projects Domain management Network management Application management Hardware Management
- Azure administration
- IT projects
- Domain management
- Network management
- Application management
- Hardware Management
- 2+ years of relevant experience providing 2nd-line user support.
- High-volume Service Desk experience.
- Strong knowledge of Microsoft technologies. Active Directory, Entra, SharePoint, 365, Windows 10/11.
- Ideally, previous experience and knowledge of ticketing systems and the ITIL Framework.
- Technically inquisitive, with a proven ability to keep up to date on your own initiative.
- Problem solver with good analytical and planning skills.
- IT qualifications would be an advantage.
- Prepare, plan and implement technical solutions.
- Provide on-site & remote support up to 2nd line.
- Offer support and training to junior colleagues.
- Develop strong relationships with vendors and strive to go above and beyond SLA’s.
- Experience working in a fast-paced environment under pressure.
- Strong customer service and end-user support skills.
- IT project involvement and support.
- Microsoft technologies.
- Experience in using ticketing systems (Zendesk or similar).
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