indeed

IT Support Engineer

Queen Elizabeth II Centre

London, GBR

Full-time

Onsite

£35,000–£42,000,

Discovered 1 weeks ago

First- and second-line IT supportMicrosoft 365 administrationExchange OnlineMicrosoft TeamsSharePointOneDrive

Free

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Key skills for this role

First- and second-line IT supportMicrosoft 365 administrationExchange Online

Provide professional first- and second-line IT support across the QEII Centre technology estate.

Support Microsoft 365, Entra ID, Intune, endpoint management, infrastructure, and live-events technology.

Act as a technical escalation point while supporting reliable, secure, and effective business systems.

Investigate and resolve incidents and service requests through the IT support system.
Escalate and resolve complex technical issues.
Support employees, contractors, and event delivery teams with customer-focused IT assistance.
Prioritize workloads against service levels and maintain clear user communication.

Administer Exchange Online, Teams, SharePoint, and OneDrive.
Manage user accounts, permissions, security groups, and licences in Microsoft Entra ID.
Support joiner, mover, and leaver access processes.
Support Intune-managed devices, endpoint configuration, compliance, and device lifecycle activities.

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