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IT Support Engineer – IT Operations
CleverTap
Mumbai, IND
Full-time
Entry
Onsite
Discovered 1 weeks ago
IT supportWindows and macOS supportIT hardware and peripheralsUser account and access managementNetworking fundamentalsIP, DNS, DHCP, Wi-Fi, and VPN troubleshooting
Free
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IT supportWindows and macOS supportIT hardware and peripherals
Role Overview
Provide reliable, hands-on technology support to employees across the organization.
Support laptops, applications, accounts, access, networking, collaboration tools, and workplace technology.
Build foundations across endpoint management, SaaS administration, identity and access, networking, ITSM, and enterprise technology.
Key Skills for This Role
IT supportWindows and macOS supportIT hardware and peripheralsUser account and access managementNetworking fundamentalsIP, DNS, DHCP, Wi-Fi, and VPN troubleshooting
Full Job Posting
About the Role
Provide reliable, hands-on technology support to employees across the organization.
Support laptops, applications, accounts, access, networking, collaboration tools, and workplace technology.
Build foundations across endpoint management, SaaS administration, identity and access, networking, ITSM, and enterprise technology.
What You Will Do
- Deliver L1/L2 support across hardware, software, applications, networking, user accounts, and workplace technology.
- Troubleshoot Windows and macOS devices, peripherals, printers, mobile devices, Wi-Fi, VPN, DNS, and connectivity.
- Manage onboarding, offboarding, user accounts, access, authentication, and device provisioning.
- Configure, deploy, maintain, and recover laptops, operating systems, applications, collaboration tools, and security software.
- Manage IT assets, inventory, service requests, and incidents through the ITSM platform.
- Collaborate with teams and vendors, escalate complex issues, and improve the employee support experience.
Must-Have Qualifications
- 1–4 years of experience in IT Support, Helpdesk, Desktop Support, or IT Operations.
- Hands-on experience supporting Windows and macOS environments.
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