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IT Support Engineer (IT Operations)
CleverTap
Mumbai, IND
Full-time
Associate
Onsite
Discovered 1 weeks ago
L1/L2 IT supportWindows and macOS supportHardware, peripherals, and mobile device supportUser account and access managementNetworking fundamentalsIP, DNS, DHCP, Wi-Fi, and VPN troubleshooting
Free
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Ready to ScanKey skills for this role
L1/L2 IT supportWindows and macOS supportHardware, peripherals, and mobile device support
Role Overview
CleverTap is seeking an IT Support Engineer to provide reliable, hands-on technology support to employees across the organization.
The role covers laptops, applications, accounts, access, networking, collaboration tools, and workplace technology.
The position builds experience across IT operations, endpoint management, SaaS administration, identity and access, networking, ITSM, and enterprise technology.
The role requires strong fundamentals, troubleshooting ability, ownership, communication, and independent work in a fast-paced technology environment.
Key Skills for This Role
L1/L2 IT supportWindows and macOS supportHardware, peripherals, and mobile device supportUser account and access managementNetworking fundamentalsIP, DNS, DHCP, Wi-Fi, and VPN troubleshooting
Full Job Posting
About the Role
CleverTap is seeking an IT Support Engineer to provide reliable, hands-on technology support to employees across the organization.
The role covers laptops, applications, accounts, access, networking, collaboration tools, and workplace technology.
The position builds experience across IT operations, endpoint management, SaaS administration, identity and access, networking, ITSM, and enterprise technology.
The role requires strong fundamentals, troubleshooting ability, ownership, communication, and independent work in a fast-paced technology environment.
What You Will Do
- Deliver L1/L2 support across hardware, software, applications, networking, user accounts, and workplace technology.
- Troubleshoot Windows and macOS devices, peripherals, printers, mobile devices, Wi-Fi, VPN, DNS, and network connectivity.
- Manage onboarding, offboarding, user accounts, access, authentication, and device provisioning.
- Configure, deploy, maintain, and recover laptops, operating systems, business applications, collaboration tools, and security software.
- Manage assets, inventory, service requests, and incidents through the ITSM platform.
- Collaborate with internal teams and vendors, escalate complex issues, and improve the employee support experience.
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